Mis à jour le lundi 19 février 2018
  • 6 heures
  • Facile

Ce cours est visible gratuitement en ligne.

Vous pouvez obtenir un certificat de réussite à l'issue de ce cours.

J'ai tout compris !

You receive a new student

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You've just been assigned your first student! Now what?

Relax! 😎

Contact the student

Once you have input all the projects that you are capable mentoring for in your Mentor Profile on OpenClassrooms, we will gradually assign you new students. We make sure to assign you students corresponding to your themes and not to assign more than what you want.

Projects
Projects

In your dashboard, you will see the student who has been assigned to you:

Your first student
Your first student

You will also be identified as the students mentor on their dashboard.

Student dashboard
Student dashboard

You and the student will receive an automatic email making an introduction.

It is up to you to follow up the to agree on a session date and time, in the days that follow. The sooner the better: new students are always eager to get started.

Contacting the student

Most of the time, mentors will follow up to the first email with the below email. They use a sort of boilerplate that can absolutely be adapted depending on their needs:

Hello,

My name's _____, and I'm a mentor on OpenClassrooms! I'm getting in touch with you so we can set up our first videocall to get to know one another.

Here's when I'm available. Do any of these slots work for you?

[time slots here]

It'd be great if you could let me know your availability 24 hours before the actual first session so that I have enough time to take your preference into account. If none of these time slots work for you, feel free to propose a different date and time.

 Mentoring sessions will happen on Hangouts or Workplace at the following address:

[address here]

Be sure to test your microphone and webcam beforehand.

This first session will be fairly general. We'll go over mentorship, what to expect, and your goals for your learning experience.

Talk to you soon!

_______, mentor at OpenClassrooms

Once you have agreed on your first session with the student, register this  session on OpenClassrooms.

Planning your first "Discovery" session

Their are two possibilities:

  • Directly via your dashboard:  By going to "Book a session"

Scheduling a session
Scheduling a session

Then, you will be able to choose the student (as this is your first student, only one name will be displayed, after which all your students will be displayed).  Indicate the date and time (Paris time zone) of the appointment.

Scheduling a session time
Scheduling a session time
  • By the dashboard of the student:  Select the student by clicking on his name and you will go directly to his dashboard

Student dashboard

At the bottom of the page, you will be able to book an appointment directly with the student.

Reserve a session

And here, as in the other case, you plan the session that you established with the student.

In both cases, an email will be sent automatically to the student to summarize the appointment.

Initial session

The student will normally answer you by e-mail. If they do not, you can contact them by DM on Workplace or possibly by phone.

Once the first session is planned, you are ready for your first mentoring session.  We call it the discovery session.

This session is different from all the others because it is mainly about getting to know each other. It is also shorter: it lasts 30 minutes rather than the usual 45 minutes - 1 hour.

This one, as well as all the other sessions, must be carried out in an optimal way: good lighting, good personal presentation, in a calm place. The goal is to put the student in a professional situation.  If you have questions about your student, you can reach out to advisors@openclassrooms.com or hello.mentors@openclassrooms.com

What should we talk about?

The goal is to get to know you but you will surely want to have a little guidance, especially at the beginning, to know what to talk about.  Here is a little help!

Introduction

  • Can you introduce yourself? What do you do for a living?

  • What is your background in tech, especially in web/programming/design/marketing?

  • What are your learning goals for this path? Why have you chosen this path?  How would you like to apply what you've learned in the future? 

  • Can you describe your level? (If they can't, try to figure it out by asking questions like: Where are you having trouble?)

  • How much time do you plan on spending each week on your learning? 

  • Your availability to set up future sessions.

Introducing mentorship

Here are some questions students might ask you about mentorship.

  • What is mentoring? It's an exchange between a mentor and a student, divided into 2 parts:
    A) Solo work during the week: working on projects and taking courses if necessary.
    B) Session with a mentor once a week via videoconference: taking a look at the progress on the current project, answering questions, giving advice when the student is stuck, assigning objectives and tasks to complete for the week ahead, and setting a date for the next session. 📅

  • How long does it last? 45 minutes to 1 hour depending on the student's needs.

  • How can a student contact mentor? Usually contact only happens over Hangout once per week, but the mentor can be contacted via email in the case they have questions over the week.  However, there's no guarantee of a quick response: it's better for the student to post their issues on Workplace and discuss them with other students and mentors.

  • Will a student always have the same mentor? No, the mentor will change depending on the subjects being studied by the student at any given time, though we try to stick with the same mentor for as long as possible. 

  • Can I change my mentor? Yes, the student can change mentors at any time without giving a reason. The mentor may also ask to change students without giving a reason. The most important thing is to have mentors and students getting along and building a good learning relationship. 

  • How does the path work? : Don't hesitate to tie things back to the path they student has chosen, explain the different projects, the courses, how much time they should expect to commit, what they will be starting with, and when they have official presentations scheduled. 

  • How do presentations work: Presentations last around 30 minutes (20 minutes to present/10 to discuss).  The presentations are recorded because they are given to the jury at the end of the student’s path and will be validated by another mentor.   

  • What is the role of the mentor? The mentor is involved in the relational and educational well-being of the student. They are there for general support (helping students get unstuck, offering little motivation boosts, etc) and technical support. For example, iff the student starts worrying about their professional future, reassure them and share your experiences in the field. The mentor indicates which courses the student should take, the exercises they can do to learn further, and the projects they can start/make progress on. They can answer questions the student has at any point in this workflow.

  • What is the role of OpenClassrooms? OpenClassrooms administers the entire learning path. We take care of the administrative procedures and the financial stuff. Any questions related to money or should be handled by OpenClassrooms 💵  (write to hello.students@openclassrooms.com)

  • Do you have any questions? Always ask if your student as questions.  Try your best to answer, but if you're nots sure, write them down and send them to OpenClassrooms via the email : hello.mentors@openclassrooms.com

Saving the student's information

During this first session, you will have to fill in the fields on the dashboard of the student. Click on "Edit" under the student's name and fill in the required fields, and add a photo.

Check that you are completing the student's most recent diploma, training objective, status and funding method.

Remember to check the name, the first name, the phone number, the full address and ask for a recent picture of good quality for his profile.

This information will be verified when your student passes his first defense! Fill them out well from the beginning to save time.

Complete the student profile
Complete the student profile during the discover session

Getting ready for the next session

At the end of each mentoring session, you should set up the next one. Choose a date and time (even better if you can set up a regularly-occurring session)! Make sure that you and the student are on the same page about what should be done for the next session.

Here's what you should do:

  • Set up the next time slot in about one week. It's even easier if you and your student can find a regularly occurring time frame every week (i.e., "Tuesdays at 7pm").

  • List what the student should do. Ideally, this is a project on OC, but if the student's level isn't high enough yet, you can propose smaller exercises or courses.

The last point is the most important. Ask yourself: "What's my students level?" and "What could I do to get a better idea of what my student needs?".

Be very precise and very clear about your expectations so that there is no misunderstanding.

The student should work at least 15 hours during the week, but those who have more time should spend up to 30-35 hours. Set course, exercise, and project schedules that suit the student's availability.

Don't worry if you make a mistake. It's very common on a first session to either give way too much work or not enough.  The next sessions will allow you to recalibrate little by little and you'll have a better idea of the amount of work you need to assign.

What happens during the next session?

The next time will be a "classic" mentoring session, in which you will review what the student has done and where you will give them new exercises and lessons to read. We will go into this in greater detail in the next chapter!

Example Introductory Session

Here you have an example of what your first session with a student may look like.  Pay careful attention to the mentor and what kind of questions she asks.  This will be a great way to kick-off your learning adventure.

Complete the session

You must give a status to each completed session, so that it is documented correctly and you are billed correctly.

If the session went as it should, it it will appear like this:

Session complete
Session complete

During each session you will need to fill out "mentor notes shared with the student".  The student will have access to each note, directly in his dashboard.

In the discovery session, note:

- What did the student do before the training

- The reasons that led them to register

- His objectives in general, his level, the time he can devote to training per week ...

- If there are any particular remarks

- The objectives for the following week

You can also add a "private comment". This will only be visible to other mentors and the OpenClassrooms pedagogical team.

Finally, "end the session".  Voila! Your session is fully complete and will be fully invoiced.

You can now set up your session for next week.

Exemple de certificat de réussite
Exemple de certificat de réussite