OpenClassrooms is divided into several teams: Tech, Sales, Marketing and Education.
As you can imagine, the Education team plays an important role here at OpenClassrooms. It's also the only team that you don't often see in a startup, because it's specific to what we do.
What does the Education team look like? How is it organized and how does it get its job done? Let's find out!
The Education team's mission is to provide the best education experience possible. They have several objectives, which we can summarize like this:
Craft content: this is a big one. It involves conceiving, planning and creating text and course videos, as well as exercises like projects, quizzes and activities.
Train and coach mentors: our community of mentors needs to grow and they need to be informed when something new is happening and when things are changing. They also have a lot of questions for us to answer!
Plan education strategy: we need to consider which topics we will cover in the next 18 months, determine which jobs are in high-demand, decide whether to file a new certification request for a degree, or to partner with a specific brand.
Ensure continuous maintenance: courses must be kept up-to-date. This can be a challenge, because many types of technology evolve quickly, but it has to be done. We're in charge of asking authors to update their courses when required, or of finding someone else who can update them. Luckily, our users contact us when they come across a mistake.
Different people work in the Education team. You'll see:
Instructional designers help our authors make their courses a reality. They work hard on finding the right structure for each course. They give advice on projects, videos, and proofread courses. They work with partners and with our internal authors.
Authors craft courses and projects. While some authors work externally with our instructional designers, we tend to hire authors in-house (as full-time authors or as freelancers). The proximity helps us to be more homogeneous and coherent, and it speeds up the course creation too! Authors design the paths and courses, write the content and create the videos.
Certification engineers help us to build state-endorsed degrees. They have a strong knowledge and understanding of the certification processes. They have a global view of our strategy and can work on long term projects to enable us to offer different types of certification in the future.
Mentor community managers are always connected with our network of freelance mentors. Their job is to find and train new mentors and to ensure communication between the OpenClassrooms' team and mentors. They provide information about path and course updates and are there to help mentors whenever required.
Video editors are video specialists, who organize video shootings and edit the content to create great video courses. They work from pre-production to post-production on each course project. Over time, they have developed some instructional design skills, allowing them to make important educational decisions while editing videos.
Some people can combine different roles (say instructional designer + author, for instance). There is no fixed job description that you can't change: it all depends on personal choices and the company's needs. We do insist however that everyone keep experiencing at least some of the teacher/instructional designer job no matter what, because it helps everyone remember the heart of our job. ❤️
We host a few interns to help instructional designers and video editors. They help us with courses reviews, maintenance and video creation, while learning more about the profession.
We also occasionally hire freelancers when the workload is high, especially for video editing. Also it's sometimes easier to find specialists this way (tech authors for instance).
Who's The Boss?
Charlotte is in charge of leading the Education team. As a former head of masters at University Paris Dauphine, she has a lot of experience in handling the day to day issues of running a school... though at OpenClassrooms it's a challenge because it's an entirely new type of school!
That being said, people have a lot of autonomy: they organize their week the way they like. As long as it helps us succeed in our mission, everything's fine!
Each person picks their responsibilities: one person is in charge of planning, another of communication with the Tech team, etc. Some roles frequently change hands, such as the retro meeting manager who's in charge of organizing the next retro meeting (more on that later) and of sending a quick debrief by e-mail that looks like this:
If we need someone to do something, we discuss this in order to find a volunteer. This works 99% of the time. In the event of a disagreement, the matter can be discussed with one of the co-founders, Pierre or Mathieu, but this is rare in practice.
The Education team has few meetings, but they are important. Most of them occur on Tuesdays, every week. It has been decided to regroup meetings on a specific day, so that people can work remotely the other days if they want to. This is why Tuesday is the only day people are actually required to show up in the office.
Production meeting (1 hour): every month, this meeting helps everyone stay in touch with what everyone else is doing. Everyone explains which projects they are working on, what are the current deadlines are and whether there's anything new. We can rearrange who does what during this meeting.
Retros (30 mins): every 2 weeks, this is a retrospective meeting borrowed from the "sprint retrospectives" in the Tech team. Inspired from agile methodologies, this is a meeting where we talk about how we work and not what we are working on (we already do that in production meetings). We freely express the factors that enabled us to do a great job, what didn't help and what problems we expect to encounter in the future. Then we decide what we are going to do for the next 2 weeks to improve our professional experience.
Peer reviews (45 mins): we work in pairs to exchange about each other's work. The idea is to have some space to talk about what we do in more detail. We give advice, offering an external point of view. This helps people a lot when they're stuck and need to make a decision. It's also a way to exchange good practices.
These meetings are informal and we try to keep them short by monitoring their duration.
We also have more spontaneous meetings, whenever we... just need to talk. 😛
They can happen at any time in the open space or in one of the smaller rooms if we need a quieter space.
The Education Team hosts all its documentation on Notion, our wiki at OpenClassrooms. Here is an overview of the summary of the Education section:
You should find anything you need:
Templates (to create a new path for instance)
Guides (how to shoot a video, build exercises...)
... and even how to inboard new people!
The Education team is a big fan of "tea time". People who like tea (or coffee, there are teams) regroup in the afternoon in the kitchen to enjoy a cup. Some people of other teams also join them.
During these breaks, people tend to talk about a variety of topics, ranging from personal hobbies to professional discussions. In fact, some people continue to work with their computers, while others prefer to exchange ideas without any screen in front of them.
People in the Education team tend to move a lot, especially authors. While everyone has a desk and a chair, you'll often see people standing up at their desks, in the kitchen or at the bar. You'll also see them sitting on a couch or even lying down.
Why do people do that? 🕵️ We've investigated and it looks like it's because people need a change of scenery to do jobs which involve a lot of creativity.
That's why it's nice to have a laptop computer: you can move around freely!