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Student Policy

Preamble

OpenClassrooms is an official private remote learning establishment registered with the Board of Education in Paris.It is also a training body with business registration number 11 75 52056 75 (please note that this registration does not constitute State accreditation).

Clause 1. Purpose and Scope of these Rules

These rules apply to all Students following a training courses on the OpenClassrooms platform (the 'Students').

The purpose of these internal rules is to regulate links between members of the OpenClassrooms learning community,fostering the best possible working conditions for our students to enable them to succeed in their training, taking into consideration the specific nature of learning delivered primarily remotely, online via our OpenClassrooms platform.

Clause 2. Operating Rules

2.1 Main Principles

OpenClassrooms learning spaces operate based on the values and principles of tolerance, cooperation, goodwill,courtesy, politeness, good manners, respecting the personal values and beliefs of others, and protection against any type of verbal, emotional, psychological or physical abuse. These values and principles must be adhered to by all.

Any type of abuse whatsoever is prohibited and will not be tolerated in OpenClassrooms online or offline spaces.

Students may participate in various OpenClassrooms communities, including forums, while complying with the values and principles set out above and with the legislation in force. Students must also comply with the provisions of the Code of Conduct.

2.2 Training Structure

Each Course includes a number of projects that the Student must pass.

In order to successfully complete his/her training, the Student must:

  • Complete all of the projects required for the training, and initially ensure that their mentor approves these projects.
  • For those projects that require in-depth approval, ensure that his/her validating mentor approves all of the skills required for the project during a final presentation delivered by video conference. The presentation is recorded and saved in the learner’s record.
  • Submit his/her portfolio for approval by the relevant jury. The decision of the jury members is final.

2.3 Terms and Conditions of the Board

The jury is made up of industry professionals and OpenClassrooms representatives. They meet physically or remotely, both as a full group or in smaller groups, to discuss each candidate’s records. Each candidate’s records contain the following components:

  • An overview of the Student’s profile;
  • All monitoring reports written by mentors on the Student’s progress and attendance;
  • All student projects including: recorded video presentations, achieved deliverables and comments from the mentor who has approved the presentation.

Resits
Should the board refuse to award the qualification, it will offer the Student the opportunity to submit one or more new projects based on the skills that need to be improved. These projects must be approved by members of the board.

2.4 Hardware Requirements

As OpenClassrooms learning is delivered online, each Student must have access to a high-quality internet connection to ensure that video conferences can be held without interruption, and have access to a webcam and microphone in order to get the most out of the weekly mentoring sessions (Clause 2.1).

The programme will be adapted for Students with a disability.

2.5 Terms and Conditions for Mentorship Pedagogical Support

Mentoring sessions shall be held exclusively by video conference, which means that the Student must have access to a fully-functional webcam and microphone for each session and presentation. If the Student has provided proof of a disability, an audio conference presentation can be arranged.

The Student agrees that mentoring sessions may be filmed solely for OpenClassrooms’ own internal quality processes.

Students must be punctual, polite and must ensure that their surroundings are suitable. They must use appropriate language and be suitably dressed for all mentoring sessions and presentations.

2.6 Terms and Conditions for Continuous Assessment of Knowledge

Presentation sessions are recorded and retained for the duration of the training for the purpose of continuous assessment. They will be presented and viewed by members of the final graduation board, and will form the Student’s academic record.

2.7 Termination or Suspension of Training

The Student should notify his/her mentor of any early termination or suspension of the training.
In the event of a long suspension period (of more than 15 consecutive days), the Student must also notify StudentSuccess by e-mail: hello.students@openclassrooms.com.

One-week suspensions (i.e. one mentoring session) may be authorised and postponed, provided that the mentor has been informed in advance, and according to his/her availability.

Students funded by funding bodies such as the Job Center, OPCA, FONGECIF or others must ensure that any suspension is approved in advance by their funding body. OpenClassrooms requires official written approval by the funding body in order to validate the suspension and finalize the postponement of the suspension period to the end of the training.

2.8 Training Change Requests

After having consulted his/her mentor, the Student must send any course change request to OpenClassrooms by e-mailto hello.students@openclassrooms.com. Any change of course will require a minimum of seven business days to process.

Students funded by a third-party funding body must first submit their path change request to their funding body.The body must provide official approval of the change of course in writing.

Clause 3. Obligations of Students

3.1 Attendance

The student has a general obligation to attend the sessions.

3.2 Mandatory Participation in Course Mentoring Sessions

The Student must attend all weekly mentoring sessions.

Should the Student fail to attend a mentoring session:

  • The Student must inform his/her mentor at least 24 hours in advance, with reasons for his/her absence and with a view to postponing the session, where possible within the same week or to the following week. The Student agrees that the postponement of a session may lead to two mentoring sessions being scheduled in a single week.
  • Should the Student fail to notify his/her mentor, or do so less than 24 hours prior to the scheduled session,the absence will be deemed unjustified and will not be postponed, excluding exceptional circumstances subject to prior authorisation by the OpenClassrooms Student Success service. Any session which the Student cancels less than 24 hours in advance or in which the Student is more than 15 minutes late shall be deemed an ‘unauthorised absence’.

In the two cases cited above, the Student must e-mail the mentor with the reasons for his/her absence (prior to and/or after the scheduled session), and reschedule another session with the mentor within 48 hours of the absence.

If the Student has three consecutive unauthorised absences, the Disciplinary Board may impose a penalty including the exclusion of the Student from the course.

3.3 Commitment

In order to guarantee the successful outcome of their training, Students must provide regular work throughout the course, including the completion of the projects that they must submit to their mentor during the weekly sessions.

Students must also undertake assessments of their knowledge through presentation sessions.

Should the Student fail to comply with the provisions of this Clause, he/she may be subject to penalties by the Disciplinary Board.

3.4 Intellectual Property Compliance

All of the content available on the platform is protected under copyright law, and may only be used under the conditions of the Creative Commons license: ‘CC BY-NC-SA 4.0’ with the description ‘Attribution-NonCommercial-ShareAlike 4.0’

It is strictly forbidden to copy in full or in part text, photos or the work of others without reference to the original source.

Should an illegal reproduction be found, the Disciplinary Board will automatically seize the record and will apply a penalty which may lead to exclusion from the training course.

Similarly, should a case of cheating or reproduction of the work of another student be identified, the Disciplinary Board will automatically seize the file and will apply a penalty which may lead to exclusion from the course.

3.5 Prohibition of Violence and Respect for Others

OpenClassrooms has a zero-tolerance approach to any behaviour deemed to be abusive, slanderous, xenophobic, racist,defamatory, obscene, sexist, homophobic, threatening, illegal or generally unacceptable. Such behaviour will immediately trigger disciplinary proceedings, resulting in a potential exclusion from the course according to the decision of the Disciplinary Board, as well as possible criminal proceedings.

Clause 4. Discipline

4.1 Disciplinary Board

Composition

The following parties may be members of the Disciplinary Board:

  • Head of Learning (Chair of the Disciplinary Board)
  • Learning Manager for the course/training course
  • A student representative (Student invited to occupy this role on an advisory basis)

Disciplinary Board meetings will be held remotely by video conference. Students will receive meeting notifications by e-mail a minimum of three days before the meeting is held.

Decisions of the Disciplinary Board

The Student will receive the decision of the Disciplinary Board by registered letter with a delivery receipt between two and 15 days after the meeting. Decisions of the Disciplinary Board cannot be appealed.

Any disciplinary decision issued by the Board will also be sent to any official bodies (e.g. Job Centre or other funding body) providing partial or full payment for the training, and to the employer if the training forms part of a company training plan.

4.2 Disciplinary Proceedings and Measures

Proceedings may be brought against any Student found to have breached any of the obligations of these InternalRules, or to be the perpetrator of or party to fraud or attempted fraud when delivering a presentation.

No penalty may be imposed on a Student unless the latter has first been informed of any complaints made against him/her.

Any Student summoned to appear before the Disciplinary Board has the right to be accompanied by a student representative who is following the same training course. Meeting notifications must include a reference to the above, as well as the date, time and location of the meeting.

Should the Student or his/her representative fail to attend the meeting with the Disciplinary Board, the meeting will go ahead regardless, except in the case of extenuating circumstances (accident, illness, death of an immediate relative) with proof to be provided by way of an official document (proof of hospitalization, sick leave, obituary notice).

Should the Head of Learning or his/her representative plan to impose a penalty which has an (immediate or otherwise)impact on the Student’s attendance on a training course, he/she may call a meeting of the Disciplinary Board.

The Disciplinary Board shall notify the Student of the purpose of the meeting. The meeting notification will confirm the date, time and location of the meeting. It shall be written and sent by e-mail, or handed to the party in question against a receipt.

The Disciplinary Board will signal the grounds for the planned penalty and will ask the Student for his/her explanations.

Any action deemed to be wrongful may be punished by one of the following penalties, in keeping with its nature and severity:

WarningSuspensionPermanent exclusion
Notification by e-mail.Temporary one-month exclusion from the training.
The fees for the month for which they are excluded must still be paid, regardless of their fundingsource (indiv or third party).
Immediate termination of the training.
Costs incurred will not be reimbursed.
Suspension of access to the various collaborative tools and to mentoring.
Exclusion from all OpenClassrooms training for one year.
Regardless of the grounds for the penalty, it will be included in the Student’srecord and taken into consideration by the final graduation board.

Clause 5. Health and Safety Rules

Should part of the training undertaken by Students be held outside the platform, in a physical institution or with a company governed by internal rules in accordance with the French Act of 4 August 1982, Students must comply with the health and safety measures set out by the rules of that institution or company.