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Impossible de installer IE11

    19 juillet 2015 à 19:10:01

    Bonjour,

    voilà ça fait pas mal de temps que j'essaye de installer internet explorer 11 (je ne sais pas pourquoi :p)

    J'ai donc récupérer les log :

    00:00.000: ====================================================================
    00:00.156: Started: 2015/07/19 (Y/M/D) 19:02:10.738 (local)
    00:00.266: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
    00:00.297: Command line: "C:\Windows\SoftwareDistribution\Download\Install\IE11-Windows6.1-x64-en-us.exe" /WU-SILENT
    00:00.328: INFO:    Setup installer for Internet Explorer: 11.0.9600.16428
    00:00.359: INFO:    Previous version of Internet Explorer: 10.0.9200.17412
    00:00.390: INFO:    Checking if iexplore.exe's current version is between 11.0.9600.0...
    00:00.390: INFO:    ...and 11.1.0.0...
    00:00.827: INFO:    Maximum version on which to run IEAK branding is: 11.1.0.0...
    00:00.890: INFO:    iexplore.exe version check success. Install can proceed.
    00:00.921: INFO:    Operating System: Windows Workstation: 6.1.7601 (Service Pack 1)
    00:01.046: INFO:    Trying to extract ID: SetupDownloadList.txt (0) as "SetupDownloadList.txt"
    00:01.124: INFO:    Trying to extract ID: HardwareBlockingList.xml (0) as "HardwareBlockingList.xml"
    00:01.202: INFO:    Trying to extract ID: 7006 (0) as "IE11-neutral.Extracted.cab"
    00:01.670: ERROR:   Failed to extract a language pack for a non-english OS.
    
    00:01.935: INFO:    This is an English only package, so installation will continue on this non-English OS.
    00:01.982: INFO:    Trying to extract ID: 5501 (1033) as "Spelling_en.msu"
    00:02.013: INFO:    Extracted Spelling dictionary for en to C:\Windows\TEMP\IE1F133.tmp\Spelling_en.msu.
    00:02.684: INFO:    Trying to extract ID: 5502 (1033) as "Hyphenation_en.msu"
    00:02.871: INFO:    Extracted Hyphenation dictionary for en to C:\Windows\TEMP\IE1F133.tmp\Hyphenation_en.msu.
    00:03.042: INFO:    Trying to extract ID: 7128 (1036) as "IE11-support.cab"
    00:03.167: ERROR:   === FindResource (7128,"IE11-support.cab") failed with 0x717
    
    00:03.261: INFO:    Trying to extract ID: 7128 (1033) as "IE11-support.cab"
    00:09.282: INFO:    Updated Download list, Hardware Blocking list, and no reboot policy files successfully downloaded and extracted for use.
    00:09.875: INFO:    Launched program to check hardware: "C:\Windows\TEMP\IE1F133.tmp\IE11-SUPPORT\IEXPLORE.EXE" /CheckHardware "C:\Windows\TEMP\IE1F133.tmp\IE11-support\HardwareBlockingList.xml"
    00:12.496: INFO:    Hardware support check succeeded. Installation will continue.
    00:12.621: INFO:    Windows 7 operating system detected.
    00:12.668: INFO:    Service pack major: 1
    00:12.714: INFO:    Service pack minor: 0
    00:12.746: INFO:    Service pack name:  Service Pack 1
    00:12.777: INFO:    Version Check for (KB2834140) of C:\Windows\System32\d3d11.dll: 6.2.9200.16570 >= 6.2.9200.16570 (True)
    00:12.839: INFO:    Version Check for (KB2670838) of C:\Windows\System32\api-ms-win-downlevel-user32-l1-1-0.dll: 6.2.9200.16492 >= 6.2.9200.16426 (True)
    00:12.855: INFO:    Version Check for (KB2639308) of C:\Windows\System32\Ntoskrnl.exe: 6.1.7601.18869 >= 6.1.7601.17727 (True)
    00:12.886: INFO:    Version Check for (KB2533623) of C:\Windows\System32\api-ms-win-security-base-l1-1-0.dll: 6.1.7601.18869 >= 6.1.7601.17617 (True)
    00:12.902: INFO:    Version Check for (KB2731771) of C:\Windows\System32\conhost.exe: 6.1.7601.18869 >= 6.1.7601.17888 (True)
    00:12.917: INFO:    Checking for correct version of C:\Windows\Fonts\segoeui.ttf.
    00:12.933: INFO:    Version Check for (KB2786081) of C:\Windows\System32\taskhost.exe: 6.1.7601.18010 >= 6.1.7601.18010 (True)
    00:12.980: INFO:    Version Check for (KB2888049) of C:\Windows\System32\drivers\tcpip.sys: 6.1.7601.18438 >= 6.1.7601.18254 (True)
    00:13.026: INFO:    Version Check for (KB2882822) of C:\Windows\System32\tdh.dll: 6.1.7601.18869 >= 6.1.7601.18247 (True)
    00:18.736: INFO:    IE Setup Language pack included: C:\Windows\TEMP\IE1F133.tmp\Windows6.1-KB2841134-x64-fr-FR.cab
    00:18.845: INFO:    IE Setup Language pack included: C:\Windows\TEMP\IE1F133.tmp\IE-Spelling-en.cab
    00:18.876: INFO:    IE Setup Language pack included: C:\Windows\TEMP\IE1F133.tmp\IE-Spelling-fr.cab
    00:18.923: INFO:    IE Setup Language pack included: C:\Windows\TEMP\IE1F133.tmp\IE-Hyphenation-fr.cab
    00:18.986: INFO:    IE Setup Language pack included: C:\Windows\TEMP\IE1F133.tmp\IE-Hyphenation-en.cab
    00:19.048: INFO:    Waiting for 0 prerequisite downloads.
    03:50.929: INFO:    The neutral pack was successfully downloaded from the internet. Installation will continue using the downloaded package.
    03:50.944: INFO:    Waiting for 0 language pack downloads.
    03:50.960: INFO:    Language pack downloads completed. (exit code = 0xffffffff (4294967295)).
    03:51.085: INFO:    No reboot logic message NrApiStart(0), lParam=0x005d1190 returned 0x00000000.
    03:51.865: INFO:    No reboot logic message NrApiScan(1), lParam=0x00000001 returned 0x00000000.
    03:51.880: INFO:    No reboot logic message NrApiStartInstall(4), lParam=0x00000001 returned 0x00000014.
    03:51.896: INFO:    Installing with the downloaded package. C:\Windows\TEMP\IE1F133.tmp\IE11-neutral.Downloaded.cab
    03:51.943: INFO:    Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1F133.tmp\IE11-neutral.Downloaded.cab /quiet /norestart
    04:36.028: INFO:    Process 'C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1F133.tmp\IE11-neutral.Downloaded.cab /quiet /norestart' exited with exit code 0x80092004 (-2146885628)
    04:36.075: ERROR:   Neutral package installation failed (exit code = 0x80092004 (2148081668)).
    04:36.184: INFO:    No reboot logic message NrApiInstallDone(7), lParam=0x00009c59 returned 0x00000000.
    04:36.231: INFO:    No reboot logic message NrApiStartFinish(11), lParam=0x00000000 returned 0x00000000.
    04:36.356: INFO:    No reboot logic message NrApiFinish(12), lParam=0x00000000 returned 0x00000016.
    04:36.418: INFO:    Waiting for Active Setup to complete.
    04:36.481: ERROR:   Couldn't create setup troubleshooting shortcut on the desktop. HRESULT: 0x80070002,
    04:36.590: INFO:    Setup exit code: 0x00009C59 (40025) - The neutral cab failed to install.
    04:36.762: INFO:    Scheduling upload to IE SQM server: http://sqm.microsoft.com/sqm/ie/sqmserver.dll
    04:42.627: ERROR:   SQM Upload failed while uploading "C:\Windows\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\SQM\iesqmdata_setup0.sqm" with error: 2147500036
    04:42.924: ERROR:   SQM Upload failed while uploading "C:\Windows\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\SQM\iesqmdata_setup1.sqm" with error: 2147500036
    04:43.033: ERROR:   SQM Upload failed while uploading "C:\Windows\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\SQM\iesqmdata_setup2.sqm" with error: 2147500036
    04:43.142: ERROR:   SQM Upload failed while uploading "C:\Windows\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\SQM\iesqmdata_setup3.sqm" with error: 2147500036
    04:43.251: ERROR:   SQM Upload failed while uploading "C:\Windows\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\SQM\iesqmdata_setup4.sqm" with error: 2147500036
    04:43.423: ERROR:   SQM Upload failed while uploading "C:\Windows\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\SQM\iesqmdata_setup5.sqm" with error: 2147500036
    04:43.532: ERROR:   SQM Upload failed while uploading "C:\Windows\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\SQM\iesqmdata_setup6.sqm" with error: 2147500036
    04:43.610: ERROR:   SQM Upload failed while uploading "C:\Windows\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\SQM\iesqmdata_setup7.sqm" with error: 2147500036
    04:43.673: ERROR:   SQM Upload failed while uploading "C:\Windows\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\SQM\iesqmdata_setup8.sqm" with error: 2147500036
    04:43.735: ERROR:   SQM Upload failed while uploading "C:\Windows\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\SQM\iesqmdata_setup9.sqm" with error: 2147500036
    04:43.813: INFO:    Cleaning up temporary files in: C:\Windows\TEMP\IE1F133.tmp
    04:43.938: INFO:    Unable to remove directory C:\Windows\TEMP\IE1F133.tmp, marking for deletion on reboot.
    04:44.063: INFO:    Released Internet Explorer Installer Mutex
    

    Malheureusement, je ne comprend pas les logs donc merci de votre aide.

    Cordialement;

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      19 juillet 2015 à 19:53:04

      quelle est la version de votre windows ?
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        19 juillet 2015 à 20:13:52

        Windows 7 & 64bits

        -
        Edité par Maniac058 19 juillet 2015 à 20:14:10

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          19 juillet 2015 à 22:07:30

          voici ici:

          http://www.forum-seven.com/forum/topic15508.html?sid=5f50d214cd36d41e158c2b31928da4db#p93223

          -
          Edité par Amine Max 19 juillet 2015 à 22:07:44

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          Impossible de installer IE11

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