Sales Development Representatives (SDRs) are the engine of a company's growth. They are the frontline experts who identify opportunities, engage prospects, and build the pipeline that fuels the entire sales organization.

What Will I Do as a Sales Development Representative?

If we had to pick one word to describe the life of an SDR, it would be "proactive." An SDR doesn't wait for business to come to them; they go out and find it. You are the bridge between a company's solution and a customer's problem.

 

As an SDR, you will research markets to identify high-potential companies and identify key decision-makers. You will use a variety of channels to initiate conversations and spark interest. Once you have a prospect's attention, you'll conduct discovery meetings to understand their pain points and determine if your product can help.

 

Beyond the technical outreach, a successful SDR must have exceptional resilience and empathy. You are a professional problem-solver . You'll learn to handle objections with grace, communicate value clearly, and maintain a high level of organization by managing your sales pipeline in a CRM. It's a fast-paced role that requires an inquiring mind and the drive to hit targets!

What Will I Learn in This Training?

You'll wear many hats in your job as an SDR. For that, we'll teach you a variety of skills, including how to:

• Target the right prospects using Ideal Customer Profiles (ICP).
• Launch effective outbound campaigns across multiple digital channels.
• Qualify leads to ensure they are a good fit for the business.
• Manage a professional sales pipeline using industry-standard CRM tools.

In addition to these core sales skills, you will learn "soft" skills like active listening, objection handling, and time management, which are essential for progressing into more senior sales or account management roles.

Who Is Eligible to Enroll?

To get started on this training, you need to have the following prerequisites:

• Be  over 18 years of age  and have the  right to work in the US
• Language:  a good level of English (for non-native speakers, a CEFR level of B2, an IELTS band score of 6.5, or a TOEFL score of 80 is recommended).
• Have a high school/secondary school degree , vocational certificate, or equivalent.
• Have access to a computer (PC or Mac), headphones, a webcam, and a stable internet connection.
• At least 8 GB of RAM (16GB is more comfortable) and 100 GB of storage space available on your computer.
• Administrator rights to your computer in order to install required programs.
  
  

How Will I Learn at OpenClassrooms?

Our learning method is unique and revolves around two elements: professional projects and dedicated mentoring sessions .

 

Projects

At OpenClassrooms, learning is project-driven because that's the fastest way to become proficient. Projects offer hands-on experience so you can hit the ground running when you start your new job.  

This path has three projects that you'll need to complete, one at a time. You'll receive a detailed brief with the context, customer requirements, and additional details. Then it's up to you to go and make it real! To do this, you'll have to be creative, coming up with innovative solutions to the questions at hand.

Want to see an example of a project? Read our blog post here .

 

Mentorship

During your path, you will be assigned a mentor who will offer one-to-one support via weekly video conference sessions. This mentor will offer guidance on your projects, help define objectives, and coach you until you reach them. Our mentors are dedicated professionals who are experts in their field and have experience in sharing their know-how with our students.