IT Support Technician

Enter the field of information technology by learning how to manage IT equipment and provide user support.

Période de formation
6 mois à temps plein
Durée de la formation
390 heures supervisées

Une formation flexible 100% en ligne

Démarrez à tout moment votre nouvelle carrière ! Disponible à temps partiel ? Pas de problème, étudiez à votre rythme.

Des projets professionnalisants

Apprenez les compétences clés de votre futur métier en validant 8 projets tirés de cas concrets d’entreprise.

Un accompagnement personnalisé

Bénéficiez de sessions de mentorat hebdomadaires avec un expert du métier.

Certification OpenClassrooms

Décrochez une certification professionnelle et bénéficiez de notre garantie embauché ou remboursé.*

Systèmes & RéseauxIT Support Technician
Certification OpenClassrooms
Période de formation
6 mois à temps plein
Durée de la formation
390 heures supervisées

Whatever the size of the company or the sector of the economy, information technology is indispensable: computer workstations, servers, networks, and mobile technology. The role of an IT support technician is to manage these tools and support their users.

What Will I Do as an IT Support Technician?

If we had to pick one word to describe what it’s like to be an IT support technician, it would be “versatile.” An IT support technician is involved in all aspects of IT infrastructure, from deployment to maintenance and from security to upgrading. They are also the main point of contact for solving daily problems of their company users or clients .

As an IT support technician, you’ll install and deploy a range of computer equipment (PCs, tablets, printers, software) and connect them to a wired or wireless network. You’ll maintain this equipment in working order, keep it secure, and provide regular updates. You’ll communicate with users or clients throughout a company, from management down and hardware, software, and network suppliers.

Beyond these technical skills, a successful IT support technician must show their people skills. One of the most important tasks of an IT team is user support. To provide top-notch support, you’ll learn how to understand users’ needs and manage their stress. You’ll need to communicate quickly, clearly, and politely with people of all positions inside and outside your company, including teaching colleagues how to use technology that they are unfamiliar with or intimidated by. Finally, to excel as an IT support technician, you’ll need to be curious and resourceful!

Starting out as an IT support technician is a great opportunity for switching to a career in technology. You don’t need any prior experience or knowledge in technology to do this training. Once you’ve completed the training, you have a clear path to a wide range of tech positions! As you gain career experience, you can then advance to become a systems administrator or an IT support manager.

What Will I Learn in This Training?

You'll wear many hats in your job as an IT technician. For that, we'll teach you a variety of skills, including but not limited to:

  • Set up a computer to meet a user's needs.
  • Install hardware and software in a company’s infrastructure.
  • Back up a user’s computer.
  • Provide IT assistance following an established procedure.
  • Provide support to users on IT tools and security.
  • Monitor the availability of a server.
  • Manage interactions with IT service providers.
  • Manage IT inventory.
  • Advocate solutions to improve IT equipment.

In addition to these technical skills, you will learn transversal or “soft” skills, which will help you grow as an IT support technician and allow you to progress in your career:

  • Service orientation
  • Emotional intelligence
  • Organization
  • Communication
  • Creativity
  • Teaching ability
  • Stress management

The skillset for this path has been mapped to the CompTIA A+ certificate. You can sit the CompTIA A+ certificate exam after finishing your OpenClassrooms path.

How Much Can I Earn?

After completing your IT support technician training, you can expect a gross annual salary of £25,000 (for a beginner) to £35,000 (after a few years of experience) in the U.K., and from $30,000 (beginner) to $45,000 (some experience) in the U.S. (numbers from Manpower, Glassdoor, IT career finders). The salary will also vary by the region you work in or the size of your company or department. 

Where Can My Career Go From Here?

This training is a gateway to jobs across the IT field! By following it, you can work in different professions:

  • IT support technician
  • Support or Helpdesk technician
  • Infrastructure technician
  • Computer repair technician
  • Computer support specialist
  • Systems and networks technician

These professions are in all sectors of the economy and within all types of companies. You’ll have plenty of choices to develop your skills in the direction you’re most interested in.

You can grow in your career as an IT support technician through experience or continued studies. For instance, you can advance into a position as an infrastructure, network, or systems administrator or a technical or IT support manager.  

Who Is Eligible to Enroll?

To get started on this training, you need to have the following prerequisites:

  • A good level of English for non-native speakers : you will need to provide a certificate not older than 2 years to demonstrate a minimum level of English B2.
    ◦ Certificates accepted:
    • English Diploma from a secondary institution (private or public) or an accredited higher learning institution
      ▪ Linguaskill minimum score: 160
      ▪ BULATS minimum score: 60
      ▪ TOEIC minimum score: 785
      ▪ IELTS minimum score: 6.5
      ▪ TOEFL iBT minimum score: 88
      ▪ Cambridge FCE / CAE / BEC HIGHER / BEC VANTAGE minimum score or grade: B or 160
      ▪ Certificate from a language center demonstrating a minimum level of B2 (including the number of training hours completed and the company signature or stamp)
    • Don’t have one of these certificates ? Find out where to take an exam.
  • Access to a computer (PC or Mac), headphones, a microphone, a webcam, and a good internet connection for mentoring sessions (3.2 Mbps upload and 1.8 Mbps for download). You can use an internet speed test to find out, like High Speed Internet.

A high school diploma / GED / GCSE level is recommended but not required.

In addition, to master the skills on this path, you will need to have the following technical requirements:

  • At least 16 GB of RAM and 100 GB of free storage space available on your computer.
  • Administrator rights to your computer in order to install required programs. 

University of Massachusetts Global Partnership 

Logo of UMass Global
UMass Global

University of Massachusetts Global helps individuals continue their education for career growth by articulating OpenClassrooms IT Support Technician training towards university credit and applying it to degree completion. The UMass Global MyPath™ self-paced CBE Bachelor of Science in Information Technology degree or the traditional online Bachelor of Science Computing Technology degree are programs that align with your IT Support Technician training.  Each program provides you with employer-designated knowledge, skills, and abilities needed in IT careers. Interested in business or other disciplines? Credit can also be used toward several other UMass Global programs.

Through OpenClassrooms and UMass Global’s partnership, wraparound support, and mentoring, individuals across the globe can make their career advancement dreams a reality.

To learn more, please click here.

Votre diplôme

  • OpenClassrooms est un établissement privé d’enseignement à distance déclaré au rectorat de l’Académie de Paris.

  • À l’issue de votre formation, sous réserve de validation de vos compétences, vous obtiendrez le diplôme d’établissement OpenClassrooms « IT Support Technician ».

Garantie embauché ou remboursé

  • Vous trouvez un emploi dans les 6 mois après la date de validation du dernier projet de votre parcours.

  • Autrement, nous vous remboursons vos frais de scolarité.*
    Voir les détails

Systèmes & RéseauxIT Support Technician
Certification OpenClassrooms
Période de formation
6 mois à temps plein
Durée de la formation
390 heures supervisées

Une pédagogie basée sur la pratique

  • Obtenez des compétences clés en validant des projets professionnalisants.

  • Progressez à l'aide d'un expert du métier.

  • Gagnez un véritable savoir-faire ainsi qu’un portfolio pour le démontrer.

Les projets et compétences en détail

projet 1

Get started with Your IT Support Technician Training

Set yourself up for success in your path. Find out what you are going to learn and get to know your mentor. You will also define your learning goals in this first project!
10 heures supervisées
Compétences acquises dans ce projet
  • Prepare for your training
projet 2

Assemble the Ideal Computer for Your Customer

Research and prepare a quote to the specifications for an architect's customized PC
30 heures supervisées
Compétences acquises dans ce projet
  • Set up a workstation that meets the user's needs
projet 3

Deploy IT Equipment for a Start-up

Follow an action plan to install workstations for a small robotics company, ensure automatic updates and remote control, and intervene on a defective machine.
60 heures supervisées
Compétences acquises dans ce projet
  • Maintain a user workstation in operational condition
  • Install a user workstation and peripherals
projet 4

Develop the IT Infrastructure of an SME

Upgrade a small law firm's IT equipment by setting up their new infrastructure, installing a Virtual Machine, and providing them with technical documentation.
60 heures supervisées
Compétences acquises dans ce projet
  • Install hardware and peripherals on company infrastructure
  • Integrate mobile and peripheral workstations on a network
  • Configure company software
projet 5

Secure the Workstations in an IT Inventory

Ensure IT security at a digital bank with automatic backup, antivirus software and safety communications.
50 heures supervisées
Compétences acquises dans ce projet
  • Check the integrity of a user workstation backup
  • Secure a user workstation
  • Set up a backup for a user workstation
projet 6

Provide User Support

Serve as an integral part of the HelpDesk team at a global company by responding to and organizing tickets with ZenDesk IT software.
60 heures supervisées
Compétences acquises dans ce projet
  • Provide IT assistance by conducting an incident analysis
  • Provide IT assistance following an established procedure
  • Provide support to users concerning tools and IT security
projet 7

IT Service Management on a Daily Basis

Perform a variety of IT support tasks in a typical technician's day using ServiceNow.
70 heures supervisées
Compétences acquises dans ce projet
  • Manage interactions with IT service providers
  • Manage the IT inventory
  • Monitor the availability of a server
  • Ensure compliance with legislation on IT equipment
  • Write a technical report or a supplement to a documentary database
projet 8

Improve a Company's Information System

Propose a software solution for your company's information system on a topic of your choice.
50 heures supervisées
Compétences acquises dans ce projet
  • Advocate solutions to improve the IT system
  • Design a working prototype to demonstrate the IT system improvement
  • Write a technology gap analysis

Un accompagnement individuel & privilégié

  • Bénéficiez de sessions individuelles hebdomadaires avec un mentor expert du métier.

  • Progressez rapidement dans vos projets grâce à son excellence dans le partage de son savoir-faire.

La communauté OpenClassrooms

  • Comptez sur une communauté soudée d’étudiants prête à vous aider 24h/24, 7j/7.

  • Partagez vos questions et vos doutes avec des centaines d'étudiants, de mentors et de diplômés sur un réseau social privé.

Comment se déroule un parcours OpenClassrooms ?

Du choix de leur formation au premier jour de leur nouvelle carrière, nos étudiants racontent leur expérience et l'accompagnement qu'ils ont reçu, étape par étape.

Voir le détail des étapes

Financez votre parcours

L’abonnement : une formule flexible et à la carte

Pour tous

Les avantages
  • Date de début et rythme d’études flexibles

  • Sans engagement : arrêtez à tout moment

  • Plus vite vous terminez, moins le coût final est élevé

  • Garantie embauché ou remboursé*

300 € par mois

pour une durée estimée de 6 mois soit 1 800 €

Démarrer mon inscription

Cette formation nécessite un investissement en temps estimé à 780 heures dont 390 heures supervisées.

La durée totale de la formation se compose de :

  • 390 heures de formation supervisée avec des projets, encadrés par des mentors
  • 390 heures de formation guidée avec des cours et des ressources pédagogiques

La période de formation peut être rallongée en cas de formation à temps partiel.
La durée est estimée et dépend de votre niveau d'entrée en formation, de votre disponibilité, du temps alloué par semaine, de votre capacité et rythme d'apprentissage.

Ce parcours vous intéresse pour votre entreprise ?

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* Sous réserve des conditions énoncées dans les Conditions Générales de Services

Formation mise à jour le 15 févr. 2024