IT Support Technician - Skills Bootcamp

Whatever the size of the company or the sector of the economy, information technology is indispensable: computer workstations, servers, networks, and mobile technology. The role of an IT support technician is to manage these tools and support their users.

What Will I Do as an IT Support Technician?

If we had to pick one word to describe what it’s like to be an IT support technician, it would be “versatile.” An IT support technician is involved in all aspects of IT infrastructure, from deployment to maintenance and from security to upgrading. They are also the main point of contact for solving their company’s or client’s daily problems.

As an IT support technician, you’ll install and deploy a range of computer equipment (PCs, tablets, printers, software), connect it to a wired or wireless network, and keep it secure. You’ll communicate with users or clients both inside and outside your company.

Beyond these technical skills, a successful IT support technician must show their people skills. One of the most important tasks of an IT team is user support. To provide top-notch support, you’ll learn how to understand users’ needs and manage their stress. You’ll need to communicate quickly, clearly, and politely with people of all positions inside and outside your company, including teaching colleagues how to use technology that they are unfamiliar with or intimidated by. Finally, to excel as an IT support technician, you’ll need to be curious and resourceful!

Starting out as an IT support technician is a great opportunity for switching to a career in technology. You don’t need any prior experience or knowledge in technology to do this training. Once you’ve completed the training, you have a clear path toward the position of IT support technician. As you gain career experience, you can then advance to become a systems administrator or an IT manager.

What Will I Learn in This Training?

You'll wear many hats in your job as an IT technician. For that, we'll teach you a variety of skills, including but not limited to:

• Set up a computer to meet a user's needs.
• Maintain a user's computer in working condition.
• Back up a user’s computer.
• Provide support to users on IT tools.

In addition to these technical skills, you will learn transversal or “soft” skills, which will help you grow as an IT support technician and allow you to progress in your career:

• Service orientation.
• Organisation.
• Communication.

How Much Can I Earn?

After completing your IT support technician training, you can expect a gross annual salary of £25,000 (for a beginner) to £35,000 (after a few years of experience; numbers from Manpower, Glassdoor, IT career finders). The salary will also vary by the region you work in or the size of your company or department. 

Where Can My Career Go From Here?

This Bootcamp is a gateway to jobs across the IT field! After completing the Bootcamp,  you’ll have a head start on working in different professions:

• IT support technician.
• Support or Helpdesk technician.
• Computer repair technician.
• Computer support specialist.
• Systems and networks technician.

These professions are in all sectors of the economy and within all types of companies. You’ll have plenty of choices to develop your skills in the direction you’re most interested in.

You can grow in your career as an IT support technician through experience or continued studies. For instance, you can advance into a position as an infrastructure, network, or systems administrator or a technical or IT support manager.  

Who Is Eligible to Enroll?

To be qualified for this Bootcamp, you must meet the following criteria:

• A strong desire and commitment to finding a job in IT Support after completing the Bootcamp.
• Ability to study a minimum of 30 hours per week (6 hours x 5 days per week), for 16 weeks.
• Complete a minimum of twelve 45 min video mentorship sessions over 16 weeks (up to a maximum of one per week).
• A right to live and work in the UK.

You'll also need to have the following prerequisites:

• A good level of English  : You will need to provide a certificate not older than 2 years to demonstrate a minimum level of English B2.
  • Certificates accepted:
    • English Diploma from a secondary institution (private or public) or an accredited higher learning institution
    • Linguaskill minimum score: 160
    • BULATS minimum score: 60
    • TOEIC minimum score: 785
    • IELTS minimum score: 6.5
    • TOEFL iBT minimum score: 88
    • Cambridge FCE / CAE / BEC HIGHER / BEC VANTAGE minimum score or grade: B or 160
    • Certificate from a language center demonstrating a minimum level of B2 (including the number of training hours completed and the company signature or stamp)
• Don’t have one of these certificates? Find out where to take an exam.

 

• Access to a computer (PC or Mac), headphones, a microphone, a webcam, and a good internet connection for mentoring sessions (3.2 Mbps upload and 1.8 Mbps for download). You can use an internet speed test to find out, like High Speed Internet.

A high school diploma / GCSE level is recommended but not required.

In addition, to master the skills on this path, you will need to have the following technical requirements:

• Have access to a computer (PC or Mac), headphones, a webcam, and a stable internet connection.
• At least 8 GB of RAM (16GB is more comfortable) and 100 GB of storage space available on your computer.
• Administrator rights to your computer in order to install required programs.