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Marketing & Communication
Create an Omnichannel Customer Experience
Improve your customer experience with an omnichannel strategy that will give you a personalized approach to customer interactions based on consumer behavior.Easy
8 hours
Interested in this free-access course?
You're probably familiar with the customer experience—as a consumer, you experience it on a daily basis. But how much do you know about the omnichannel customer experience?
With an omnichannel strategy, you'll be able to personalize your customer interactions and experiences based on the behaviors of your consumers. This lets you create a tailored customer experience, so your customers will feel seen (and appreciated).
In this course, I'll be guiding you as you evaluate and outline your strategy. Then I'll be here to support you in creating a customer experience with an omnichannel approach.
Ready? Let’s go!
Learning outcomes
- Identify the stakes of the omnichannel customer experience
- Outline your omnichannel strategy
- Create an omnichannel customer experience
Requirements
Prerequisites:
Table of contents
- Part 1
Identify the Stakes of an Omnichannel Customer Experience
- Part 2
Outline Your Omnichannel Strategy
- Part 3
Create a Customer Experience Using an Omnichannel Approach
Contributors
Instructor
Su Naulls
I am a digital marketing expert and I specialize in marketing strategy and omnichannel customer experience.Created by
Marketing & Communication
Create an Omnichannel Customer Experience
Easy
8 hours
Free-access course