• 8 hours
  • Easy

Free online content available in this course.



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Last updated on 5/5/22

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Course introduction

Do people tell you that you’re curious, attentive, and helpful? Are you passionate about technology and often fix information technology (IT) equipment for your friends and family?

Would you like to find out more about the role of an IT technician, what they do on a daily basis, and their career development opportunities? Then, you've come to the right place! You’ll see real-life examples and interviews with professionals to understand the role, where an IT technician fits within an organization, and how it links with other roles.

You'll also discover the personal attributes necessary to be a good technician and the varied activities that make this a multifunctional role within an organization.

We’ll also cover how you can progress within your day-to-day work and the different career paths available to an IT technician for professional development.

Table of contents

Example of certificate of achievement
Example of certificate of achievement