Imagine starting a brand-new career at any time! Can’t commit to full-time? No problem, study at your own pace.
Acquire the most relevant skills by completing 8 projects based on those required in your future career.
Benefit from weekly mentoring sessions with an expert in the field.
Leave the path with the OpenClassrooms certification and benefit from our hired or refunded guarantee.*
Whatever the size of the company or the sector of the economy, information technology is indispensable: computer workstations, servers, networks, and mobile technology. The role of an IT support technician is to manage these tools and support their users.
If we had to pick one word to describe what it’s like to be an IT support technician, it would be “versatile.” An IT support technician is involved in all aspects of IT infrastructure, from deployment to maintenance and from security to upgrading. They are also the main point of contact for solving daily problems of their company users or clients .
As an IT support technician, you’ll install and deploy a range of computer equipment (PCs, tablets, printers, software) and connect them to a wired or wireless network. You’ll maintain this equipment in working order, keep it secure, and provide regular updates. You’ll communicate with users or clients throughout a company, from management down and hardware, software, and network suppliers.
Beyond these technical skills, a successful IT support technician must show their people skills. One of the most important tasks of an IT team is user support. To provide top-notch support, you’ll learn how to understand users’ needs and manage their stress. You’ll need to communicate quickly, clearly, and politely with people of all positions inside and outside your company, including teaching colleagues how to use technology that they are unfamiliar with or intimidated by. Finally, to excel as an IT support technician, you’ll need to be curious and resourceful!
Starting out as an IT support technician is a great opportunity for switching to a career in technology. You don’t need any prior experience or knowledge in technology to do this training. Once you’ve completed the training, you have a clear path to a wide range of tech positions! As you gain career experience, you can then advance to become a systems administrator or an IT support manager.
You'll wear many hats in your job as an IT technician. For that, we'll teach you a variety of skills, including but not limited to:
In addition to these technical skills, you will learn transversal or “soft” skills, which will help you grow as an IT support technician and allow you to progress in your career:
The skillset for this path has been mapped to the CompTIA A+ certificate. You can sit the CompTIA A+ certificate exam after finishing your OpenClassrooms path.
After completing your IT support technician training, you can expect a gross annual salary of £25,000 (for a beginner) to £35,000 (after a few years of experience) in the U.K., and from $30,000 (beginner) to $45,000 (some experience) in the U.S. (numbers from Manpower, Glassdoor, IT career finders). The salary will also vary by the region you work in or the size of your company or department.
This training is a gateway to jobs across the IT field! By following it, you can work in different professions:
These professions are in all sectors of the economy and within all types of companies. You’ll have plenty of choices to develop your skills in the direction you’re most interested in.
You can grow in your career as an IT support technician through experience or continued studies. For instance, you can advance into a position as an infrastructure, network, or systems administrator or a technical or IT support manager.
To get started on this training, you need to have the following prerequisites:
A high school diploma / GED / GCSE level is recommended but not required.
In addition, to master the skills on this path, you will need to have the following technical requirements:
University of Massachusetts Global helps individuals continue their education for career growth by articulating OpenClassrooms IT Support Technician training towards university credit and applying it to degree completion. The UMass Global MyPath™ self-paced CBE Bachelor of Science in Information Technology degree or the traditional online Bachelor of Science Computing Technology degree are programs that align with your IT Support Technician training. Each program provides you with employer-designated knowledge, skills, and abilities needed in IT careers. Interested in business or other disciplines? Credit can also be used toward several other UMass Global programs.
Through OpenClassrooms and UMass Global’s partnership, wraparound support, and mentoring, individuals across the globe can make their career advancement dreams a reality.
To learn more, please click here.
OpenClassrooms is an official private distance learning establishment registered with the Board of Education in Paris, France that grants its own diplomas as well as those of prestigious academic partners.
Upon completion of your studies and validation of your skills by an academic jury, you will earn an OpenClassrooms certification of "IT Support Technician".
At OpenClassrooms we are committed to helping you find your ideal job. We promise.
By following the learning path "IT Support Technician", you’ll learn an exciting new profession with great career prospects.
What’s more, you’ll find a job within six months of graduating or we’ll give you your money back!
OpenClassrooms is a private distance learning establishment, registered with the Board of Education in Paris, France.
Once you’ve completed your training path and validated your skills, you’ll be awarded the OpenClassrooms certification.
You find a job in the 6 months following the date of validation of your last path project.
Otherwise, we guarantee the reimbursement of your tuition.*
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Acquire key skills for your future career with real-world projects.
Make progress with the support of an experienced professional.
Acquire concrete know-how and demonstrate it with a portfolio.
Benefit from weekly individual mentoring sessions with an expert in the field.
Progress rapidly through projects thanks to their expertise in sharing know-how.
Count on our solid student community to give you support 24-7.
Share your doubts or queries with a comprehensive network of students, mentors, and graduates.
€300 per month
Approx. 6 monthsStart now
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*Subject to the conditions set out in the Terms of Service