IT Support Technician

Enter the field of information technology by learning how to manage IT equipment and provide user support.

Training period
6 months full time
Training duration
390 hours supervised

A flexible online program

Imagine starting a brand-new career at any time! Can’t commit to full-time? No problem, study at your own pace.

Real-world projects

Acquire the most relevant skills by completing 8 projects based on those required in your future career.

Individual learning support

Benefit from weekly mentoring sessions with an expert in the field.

OpenClassrooms Certification

Leave with a professional qualification and benefit from our hired or refunded guarantee.*
Systems & NetworkIT Support Technician
OpenClassrooms Certification
Training period
6 months full time
Training duration
390 hours supervised

Whatever the size of the company or the sector of the economy, information technology is indispensable: computer workstations, servers, networks, and mobile technology. The role of an IT support technician is to manage these tools and support their users.

What Will I Do as an IT Support Technician?

If we had to pick one word to describe what it’s like to be an IT support technician, it would be “versatile.” An IT support technician is involved in all aspects of IT infrastructure, from deployment to maintenance and from security to upgrading. They are also the main point of contact for solving daily problems of their company users or clients .

As an IT support technician, you’ll install and deploy a range of computer equipment (PCs, tablets, printers, software) and connect them to a wired or wireless network. You’ll maintain this equipment in working order, keep it secure, and provide regular updates. You’ll communicate with users or clients throughout a company, from management down and hardware, software, and network suppliers.

Beyond these technical skills, a successful IT support technician must show their people skills. One of the most important tasks of an IT team is user support. To provide top-notch support, you’ll learn how to understand users’ needs and manage their stress. You’ll need to communicate quickly, clearly, and politely with people of all positions inside and outside your company, including teaching colleagues how to use technology that they are unfamiliar with or intimidated by. Finally, to excel as an IT support technician, you’ll need to be curious and resourceful!

Starting out as an IT support technician is a great opportunity for switching to a career in technology. You don’t need any prior experience or knowledge in technology to do this training. Once you’ve completed the training, you have a clear path to a wide range of tech positions! As you gain career experience, you can then advance to become a systems administrator or an IT support manager.

What Will I Learn in This Training?

You'll wear many hats in your job as an IT technician. For that, we'll teach you a variety of skills, including but not limited to:

  • Set up a computer to meet a user's needs.
  • Install hardware and software in a company’s infrastructure.
  • Back up a user’s computer.
  • Provide IT assistance following an established procedure.
  • Provide support to users on IT tools and security.
  • Monitor the availability of a server.
  • Manage interactions with IT service providers.
  • Manage IT inventory.
  • Advocate solutions to improve IT equipment.

In addition to these technical skills, you will learn transversal or “soft” skills, which will help you grow as an IT support technician and allow you to progress in your career:

  • Service orientation
  • Emotional intelligence
  • Organization
  • Communication
  • Creativity
  • Teaching ability
  • Stress management

The skillset for this path has been mapped to the CompTIA A+ certificate. You can sit the CompTIA A+ certificate exam after finishing your OpenClassrooms path.

How Much Can I Earn?

After completing your IT support technician training, you can expect a gross annual salary of £25,000 (for a beginner) to £35,000 (after a few years of experience) in the U.K., and from $30,000 (beginner) to $45,000 (some experience) in the U.S. (numbers from Manpower, Glassdoor, IT career finders). The salary will also vary by the region you work in or the size of your company or department. 

Where Can My Career Go From Here?

This training is a gateway to jobs across the IT field! By following it, you can work in different professions:

  • IT support technician
  • Support or Helpdesk technician
  • Infrastructure technician
  • Computer repair technician
  • Computer support specialist
  • Systems and networks technician

These professions are in all sectors of the economy and within all types of companies. You’ll have plenty of choices to develop your skills in the direction you’re most interested in.

You can grow in your career as an IT support technician through experience or continued studies. For instance, you can advance into a position as an infrastructure, network, or systems administrator or a technical or IT support manager.  

Who Is Eligible to Enroll?

To get started on this training, you need to have the following prerequisites:

  • A good level of English for non-native speakers : you will need to provide a certificate not older than 2 years to demonstrate a minimum level of English B2.
    ◦ Certificates accepted:
    • English Diploma from a secondary institution (private or public) or an accredited higher learning institution
      ▪ Linguaskill minimum score: 160
      ▪ BULATS minimum score: 60
      ▪ TOEIC minimum score: 785
      ▪ IELTS minimum score: 6.5
      ▪ TOEFL iBT minimum score: 88
      ▪ Cambridge FCE / CAE / BEC HIGHER / BEC VANTAGE minimum score or grade: B or 160
      ▪ Certificate from a language center demonstrating a minimum level of B2 (including the number of training hours completed and the company signature or stamp)
    • Don’t have one of these certificates ? Find out where to take an exam.
  • Access to a computer (PC or Mac), headphones, a microphone, a webcam, and a good internet connection for mentoring sessions (3.2 Mbps upload and 1.8 Mbps for download). You can use an internet speed test to find out, like High Speed Internet.

A high school diploma / GED / GCSE level is recommended but not required.

In addition, to master the skills on this path, you will need to have the following technical requirements:

  • At least 16 GB of RAM and 100 GB of free storage space available on your computer.
  • Administrator rights to your computer in order to install required programs. 

University of Massachusetts Global Partnership 

Logo of UMass Global
UMass Global

University of Massachusetts Global helps individuals continue their education for career growth by articulating OpenClassrooms IT Support Technician training towards university credit and applying it to degree completion. The UMass Global MyPath™ self-paced CBE Bachelor of Science in Information Technology degree or the traditional online Bachelor of Science Computing Technology degree are programs that align with your IT Support Technician training.  Each program provides you with employer-designated knowledge, skills, and abilities needed in IT careers. Interested in business or other disciplines? Credit can also be used toward several other UMass Global programs.

Through OpenClassrooms and UMass Global’s partnership, wraparound support, and mentoring, individuals across the globe can make their career advancement dreams a reality.

To learn more, please click here.

Your diploma

  • OpenClassrooms is an online training educational establishment, declared as such by the French authority ‘le rectorat de l'Académie de Paris’.
  • Once you’ve completed your training program, and subject to validating your skills, you will receive the OpenClassrooms standard diploma "IT Support Technician".

Hired or refunded guarantee

  • You find a job in the 6 months following the date of validation of your last path project.
  • Otherwise, we guarantee the reimbursement of your tuition.*
    See more details
Systems & NetworkIT Support Technician
OpenClassrooms Certification
Training period
6 months full time
Training duration
390 hours supervised

A teaching method based on practical experience.

  • Acquire key skills for your future career with real-world projects.
  • Make progress with the support of an experienced professional.
  • Acquire concrete know-how and demonstrate it with a portfolio.

Detailed projects and skills

project 1

Get started with Your IT Support Technician Training

Set yourself up for success in your path. Find out what you are going to learn and get to know your mentor. You will also define your learning goals in this first project!
10 hours supervised
Skills acquired in this project
  • Prepare for your training
project 2

Assemble the Ideal Computer for Your Customer

Research and prepare a quote to the specifications for an architect's customized PC
30 hours supervised
Skills acquired in this project
  • Set up a workstation that meets the user's needs
project 3

Deploy IT Equipment for a Start-up

Follow an action plan to install workstations for a small robotics company, ensure automatic updates and remote control, and intervene on a defective machine.
60 hours supervised
Skills acquired in this project
  • Maintain a user workstation in operational condition
  • Install a user workstation and peripherals
project 4

Develop the IT Infrastructure of an SME

Upgrade a small law firm's IT equipment by setting up their new infrastructure, installing a Virtual Machine, and providing them with technical documentation.
60 hours supervised
Skills acquired in this project
  • Integrate mobile and peripheral workstations on a network
  • Configure company software
  • Install hardware and peripherals on company infrastructure
project 5

Secure the Workstations in an IT Inventory

Ensure IT security at a digital bank with automatic backup, antivirus software and safety communications.
50 hours supervised
Skills acquired in this project
  • Check the integrity of a user workstation backup
  • Secure a user workstation
  • Set up a backup for a user workstation
project 6

Provide User Support

Serve as an integral part of the HelpDesk team at a global company by responding to and organizing tickets with ZenDesk IT software.
60 hours supervised
Skills acquired in this project
  • Provide IT assistance by conducting an incident analysis
  • Provide IT assistance following an established procedure
  • Provide support to users concerning tools and IT security
project 7

IT Service Management on a Daily Basis

Perform a variety of IT support tasks in a typical technician's day using ServiceNow.
70 hours supervised
Skills acquired in this project
  • Manage interactions with IT service providers
  • Manage the IT inventory
  • Monitor the availability of a server
  • Ensure compliance with legislation on IT equipment
  • Write a technical report or a supplement to a documentary database
project 8

Improve a Company's Information System

Propose a software solution for your company's information system on a topic of your choice.
50 hours supervised
Skills acquired in this project
  • Advocate solutions to improve the IT system
  • Design a working prototype to demonstrate the IT system improvement
  • Write a technology gap analysis

One-to-one learning support

  • Benefit from weekly individual mentoring sessions with an expert in the field.
  • Progress rapidly through projects thanks to their expertise in sharing know-how.

The OpenClassrooms community

  • Count on our solid student community to give you support 24-7.
  • Share your doubts or queries with a comprehensive network of students, mentors, and graduates.

How exactly will I learn on an OpenClassrooms path?

From choosing what to study to starting their new career, our students describe their experiences and the support they received at every step of the way.

See step-by-step experience

Pay for your path

Monthly subscription: The flexible, customizable option

For everyone.

  • Flexible start date and study schedule

  • Non-binding subscription: Stop at any time

  • The faster you finish, the less it costs

  • Hired or refunded guarantee*

€300 per month

for an estimated duration of 6 months amounting to €1,800.

Enroll now

This training program requires an estimated time commitment of 780 hours, including 390 hours supervised.

The total training duration consists of:

  • 390 hours supervised with projects, coached by mentors
  • 390 hours guided with courses and educational resources

The training period can be extended in the case of part time training.
The average duration is estimated and depends on your entry level into training, the time allocated per week, your availability, your capacity, and learning pace.

Interested in this path for your company?

Get a quote or a demo

*Subject to the conditions set out in the Terms of Service

Training program last updated on Feb 15, 2024