Imagine starting a brand-new career at any time! Can’t commit to full-time? No problem, study at your own pace.
Acquire the most relevant skills by completing 3 projects based on those required in your future career.
Benefit from weekly mentoring sessions with an expert in the field.
Leave the path with the “Step into IT Support” certification.
3 months full time
100 hours supervised
Whatever the size of the company or the sector of the economy, information technology is indispensable: computer workstations, servers, networks, and mobile technology. The role of an IT support technician is to manage these tools and support their users.
If we had to pick one word to describe what it’s like to be an IT support technician, it would be “versatile.” AnIT support technician is involved in all aspects of IT infrastructure, from deployment to maintenance and security to upgrading. They are also the main point of contact for solving their company’s or clients' daily problems.
As an IT support technician, you’ll install and deploy a range of computer equipment (PCs, tablets, printers, software) and connect them to a wired or wireless network. You’ll maintain this equipment in working order, keep it secure, and provide regular updates. You’ll communicate with users or clients throughout a company, from management down and hardware, software, and network suppliers.
Beyond these technical skills, a successful IT support technician must show their people skills. One of the most important tasks of an IT team is user support. To provide top-notch support, you’ll learn how to understand users’ needs and manage their stress. In addition, you must communicate quickly, clearly, and politely with people of all positions inside and outside your company, including teaching colleagues how to use technology that they are unfamiliar with or intimidated by. Finally, to excel as an IT support technician, you’ll need to have an inquiring mind and be resourceful!
You'll wear many hats in your job as an IT support technician. For that, we'll teach you a variety of skills, including how to:
In addition to these technical skills, you will learn transversal or “soft” skills, which will help you grow as an IT support technician and allow you to progress in your career.
To get started on this training, you need to have the following prerequisites:
Our learning method is unique and revolves around two elements: professional projects and dedicated mentoring sessions.
At OpenClassrooms, learning is project-driven because that’s the fastest way to become proficient. Projects offer hands-on experience so you can hit the ground running when you start your new job.
This path has three projects that you’ll need to complete, one at a time. You’ll receive a detailed brief with the context, customer requirements, and additional details. Then it’s up to you to go and make it real! To do this, you’ll have to be creative, coming up with innovative solutions to the questions at hand.
Want to see an example of a project? Read our blog post here.
During your path, you will be assigned a mentor who will offer one-to-one support via weekly video conference sessions. This mentor will offer guidance on your projects, help define objectives, and coach you until you reach them. Our mentors are dedicated professionals who are experts in their field and have experience in sharing their know-how with our students.
OpenClassrooms is an online training educational establishment, declared as such by the French authority ‘le rectorat de l'Académie de Paris’.
Once you’ve completed your training program, and subject to a jury validating your skills, you will receive the OpenClassrooms standard certificate "Step into IT Support".
3 months full time
100 hours supervised
Acquire key skills for your future career with real-world projects.
Make progress with the support of an experienced professional.
Acquire concrete know-how and demonstrate it with a portfolio.
25 hours supervised
35 hours supervised
40 hours supervised
Benefit from weekly individual mentoring sessions with an expert in the field.
Progress rapidly through projects thanks to their expertise in sharing know-how.
Count on our solid student community to give you support 24-7.
Share your doubts or queries with a comprehensive network of students, mentors, and graduates.
Training program last updated on Jan 3, 2024