Help Desk Technician - Skills Bootcamp

Start your journey into becoming a help desk technician.

Training period

3 months full time

Training duration

100 hours supervised

A flexible online program

Imagine starting a brand-new career at any time! Can’t commit to full-time? No problem, study at your own pace.

Real-world projects

Acquire the most relevant skills by completing 3 projects based on those required in your future career.

Individual learning support

Benefit from weekly mentoring sessions with an expert in the field.

OpenClassrooms Certification

Leave the path with the “Step into IT Support” certification.

Systems & NetworkHelp Desk Technician - Skills Bootcamp
Certification

OpenClassrooms Certification

Training period

3 months full time

Training duration

100 hours supervised

Whatever the size of the company or the sector of the economy, information technology is indispensable: computer workstations, servers, networks, and mobile technology. The role of an IT support technician is to manage these tools and support their users.

What Will I Do as an IT Technician?

If we had to pick one word to describe what it’s like to be an IT support technician, it would be “versatile.” AnIT support technician is involved in all aspects of IT infrastructure, from deployment to maintenance and security to upgrading. They are also the main point of contact for solving their company’s or clients' daily problems.

As an IT support technician, you’ll install and deploy a range of computer equipment (PCs, tablets, printers, software) and connect them to a wired or wireless network. You’ll maintain this equipment in working order, keep it secure, and provide regular updates. You’ll communicate with users or clients throughout a company, from management down and hardware, software, and network suppliers.

Beyond these technical skills, a successful IT support technician must show their people skills. One of the most important tasks of an IT team is user support. To provide top-notch support, you’ll learn how to understand users’ needs and manage their stress. In addition, you must communicate quickly, clearly, and politely with people of all positions inside and outside your company, including teaching colleagues how to use technology that they are unfamiliar with or intimidated by. Finally, to excel as an IT support technician, you’ll need to have an inquiring mind and be resourceful!

What Will I Learn in This Training?

You'll wear many hats in your job as an IT support technician. For that, we'll teach you a variety of skills, including how to:

  • Set up a workstation that meets the user's needs.
  • Install and update operating system and software.
  • Maintain a user workstation in operational condition.
  • Backup important data in a consistent way

In addition to these technical skills, you will learn transversal or “soft” skills, which will help you grow as an IT support technician and allow you to progress in your career.

Who Is Eligible to Enroll?

To get started on this training, you need to have the following prerequisites:

  • Be over 18 years of age and have the right to work in the U.S.
  • Language: a good level of English (for non-native speakers, a CEFR level of B2, an IELTS band score of 6.5, or a TOEFL score of 80 is recommended).
  • Have a high school/secondary school degree, vocational certificate, or equivalent.
  • Have taken the OpenClassrooms course: Understanding the Web.
  • Have access to a computer (PC or Mac), headphones, a webcam, and a stable internet connection.
    • At least 8 GB of RAM (16GB is more comfortable) and 100 GB of storage space available on your computer.
    • Administrator rights to your computer in order to install required programs.

How Will I Learn at OpenClassrooms?

Our learning method is unique and revolves around two elements: professional projects and dedicated mentoring sessions.

Projects

At OpenClassrooms, learning is project-driven because that’s the fastest way to become proficient. Projects offer hands-on experience so you can hit the ground running when you start your new job.  

This path has three projects that you’ll need to complete, one at a time. You’ll receive a detailed brief with the context, customer requirements, and additional details. Then it’s up to you to go and make it real! To do this, you’ll have to be creative, coming up with innovative solutions to the questions at hand.

Want to see an example of a project? Read our blog post here.

Mentorship

During your path, you will be assigned a mentor who will offer one-to-one support via weekly video conference sessions. This mentor will offer guidance on your projects, help define objectives, and coach you until you reach them. Our mentors are dedicated professionals who are experts in their field and have experience in sharing their know-how with our students.

Your certificate

  • OpenClassrooms is an online training educational establishment, declared as such by the French authority ‘le rectorat de l'Académie de Paris’.

  • Once you’ve completed your training program, and subject to a jury validating your skills, you will receive the OpenClassrooms standard certificate "Step into IT Support".

Systems & NetworkHelp Desk Technician - Skills Bootcamp
Certification

OpenClassrooms Certification

Training period

3 months full time

Training duration

100 hours supervised

A teaching method based on practical experience.

  • Acquire key skills for your future career with real-world projects.

  • Make progress with the support of an experienced professional.

  • Acquire concrete know-how and demonstrate it with a portfolio.

Detailed projects and skills

project 1

Install and Configure the Ideal Workstation for Your Customer

Install a customized PC with software to the specifications for a customer's workstation.

25 hours supervised

Skills acquired in this project
  • Inspect equipment to prepare for delivery to users
  • Install software following specifications
  • Set up equipment for employee use
project 2

Manage and Maintain a Windows 10 Computer for a Repair Company

Fix a defective machine and complete maintenance tasks on a Windows 10 computer for a small IT repair company.

35 hours supervised

Skills acquired in this project
  • Answer user inquiries regarding computer operation to resolve problems
  • Customize the initial installation of commercial programs for internal needs
  • Read technical manuals or conduct computer diagnostics to investigate and resolve problems
  • Train users in the proper use of hardware or software
project 3

Backup Procedures at an SME

Ensure IT security at a digital bank with automatic backup and internal documentation.

40 hours supervised

Skills acquired in this project
  • Develop training materials and procedures
  • Enter commands and observe system functions to verify correct operations and detect errors
  • Oversee the daily performance of computer systems

One-to-one learning support

  • Benefit from weekly individual mentoring sessions with an expert in the field.

  • Progress rapidly through projects thanks to their expertise in sharing know-how.

The OpenClassrooms community

  • Count on our solid student community to give you support 24-7.

  • Share your doubts or queries with a comprehensive network of students, mentors, and graduates.

How exactly will I learn on an OpenClassrooms path?

From choosing what to study to starting their new career, our students describe their experiences and the support they received at every step of the way.

See step-by-step experience

Training program last updated on Jan 3, 2024