Enter the field of technology by learning to install and manage IT equipment and provide user support.
12 mois à temps plein
200 heures supervisées
Démarrez à tout moment votre nouvelle carrière ! Disponible à temps partiel ? Pas de problème, étudiez à votre rythme.
Apprenez les compétences clés de votre futur métier en validant 7 projets tirés de cas concrets d’entreprise.
Bénéficiez de sessions de mentorat hebdomadaires avec un expert du métier.
Décrochez la certification « IT Support Technician Apprenticeship ».
Certification OpenClassrooms
12 mois à temps plein
200 heures supervisées
Help desk technicians are indispensable in organizations of all industries and sizes that use computers and the software that runs them.
A help desk technician is involved in all aspects of IT services, from deployment to maintenance, securing and upgrading hardware and software. Help desk technicians are excellent communicators and resourceful problem-solvers. They interact with users or clients throughout a company, from management down, but also outside of their organization, with hardware, software, and network providers.
Starting out as a help desk technician is a great opportunity for switching to a career in technology, even if you don’t have any prior experience or deep knowledge of IT. As you gain career experience, you can advance to become a Systems Administrator, DevOps engineer or an IT support manager.
The professional development possibilities are truly endless in the world of IT, all you need to do is start learning.
We’ll guide you at the beginning of your help desk technician journey, helping you to set up a solid foundation for your training. You’ll discover the field of information technology by installing, maintaining and improving equipment and troubleshooting users' problems.
Over the course of this training program, we'll teach you a variety of skills, including how to:
In addition to these technical skills, you’ll learn transversal or "soft" skills, which will help you grow in your career.
Apprenticeship programs combine paid on-the-job learning with online project-based instruction that equips employees for high-demand careers in data, technology, and business development.
Here’s how it works:
Before, during, and after the training program, you’ll be accompanied by humans:
“Sometimes students are afraid that others will judge them, or simply afraid of failing. My role as a mentor is to remind them that they’re in training, and they’re here to try as many things as possible. The more they try, the more feedback they’ll get on their work. This approach feeds their curiosity and helps them to go faster!”
“I think you can do an apprenticeship at any age. Contracts exist for older people, not just for young people or people earning a degree!”
“I feel like my apprenticeship is going to make me a whole new person! It’s the best way to easily learn things, through practice, and by quickly immersing yourself in the reality of work in real companies.”
To be eligible for this apprenticeship, you must demonstrate proof of the following prerequisites:
Technical prerequisites:
These skills can be validated by having successfully completed an OpenClassrooms pre-apprenticeship, an equivalent bootcamp, or the following courses:
Language: a good level of English (for non-native speakers, a CEFR level of B2, an IELTS band score of 6.5, or a TOEFL score of 80 is recommended).
Equipment: access to a computer (PC or Mac), headphones, a webcam, and a stable internet connection.
OpenClassrooms est un établissement privé d’enseignement à distance déclaré au rectorat de l’Académie de Paris.
À l’issue de votre formation, sous réserve de validation de vos compétences par un jury, vous obtiendrez le certificat d’établissement OpenClassrooms « IT Support Technician Apprenticeship ».
Certification OpenClassrooms
12 mois à temps plein
200 heures supervisées
Obtenez des compétences clés en validant des projets professionnalisants.
Progressez à l'aide d'un expert du métier.
Gagnez un véritable savoir-faire ainsi qu’un portfolio pour le démontrer.
10 heures supervisées
25 heures supervisées
35 heures supervisées
25 heures supervisées
35 heures supervisées
40 heures supervisées
30 heures supervisées
Bénéficiez de sessions individuelles hebdomadaires avec un mentor expert du métier.
Progressez rapidement dans vos projets grâce à son excellence dans le partage de son savoir-faire.
Comptez sur une communauté soudée d’étudiants prête à vous aider 24h/24, 7j/7.
Partagez vos questions et vos doutes avec des centaines d'étudiants, de mentors et de diplômés sur un réseau social privé.
Du choix de leur formation au premier jour de leur nouvelle carrière, nos étudiants racontent leur expérience et l'accompagnement qu'ils ont reçu, étape par étape.
Voir le détail des étapesFormation mise à jour le 6 juin 2023