• 8 heures
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Mis à jour le 12/05/2022

Communicate Effectively

Compétences évaluées

  • Communicate Effectively
  • Question 1

    You’re working on an in-house project to transform your company’s IT system. You’re part of a 3-man team, but recently one of the team members, Richard, left and was replaced by Vincent. Vincent is new, but he regularly arrives at the office at 10 a.m. (the majority of people are there at 9 a.m.), and you start to think that this is not right or fair.

    Question 1: What do you think you should do about this?

    • Just keep quiet about it and wait and see what happens.

    • Go and tell Vincent that you don’t think it’s right!

    • Considerately ask Vincent why he prefers to start at 10 a.m.

  • Question 2

    Which of these is a valid reason for Vincent arriving at 10 a.m.?

    Attention, plusieurs réponses sont possibles.
    • He’s a national-level bowler and has bowling practice every morning!

    • He has to drop his kids off at school and has been given approval by his manager to start work a little later.

    • He prefers to start at 10 a.m. as he finds he works better when he comes in later.

    • There’s no valid reason, everyone else starts at 9 a.m., so Vincent should too.

  • Question 3

    You have a meeting scheduled with an internal client you know well as you’ve been working with him for years. You’re not feeling motivated for the meeting because you know him; it’s going to take a long time. He’s also very stubborn, a perfectionist, and quite blunt in how he expresses himself. It’s not going to be a fun, relaxing meeting, put it that way!

    What are the potential advantages of this person?

    Attention, plusieurs réponses sont possibles.
    • He doesn’t have any. I’ll have to get it over and done with. It’s work; sometimes, you just have to plow on through.

    • He’s probably very detail-orientated, organized, and efficient.

    • He could be funny. Maybe I just haven’t discovered his sense of humor yet.

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