Framework | Aspects covered |
Kübler-Ross Curve | Review where employees are. |
ADKAR | Reinforcement. |
Kotter | Maintain the changes after the initial project is complete. |
McKinsey | Review and identify more opportunities. |
Implementation is in full swing and the company is on the right track. After some initial difficulties, the use of the central CRM system paid off as well in your team. The data migration has been successfully completed and the old system is no longer used.
Your team is now storing documents in the cloud. After occasional confusion about up-to-date documents, people are starting to recognize the advantage of having documents in the cloud. Office 365 is now the norm for document processing.
In addition, the task force communicates the progress of the change project across the whole company via all channels and expands the project to the next two departments, or “waves.”
Nevertheless, you schedule another feedback session with your team where you ask them to reflect on the project, the work of the task force, and feedback of your management work so far.
Why do I need feedback if everything is going well?
Here are the questions you ask:
What did you like about implementing the new tools?
What went well? What went wrong?
What do you need in order to consolidate the new processes and not fall back into old habits?
What do I, as your manager, need to do differently?
The general feedback is that although the beginning was difficult for the team, everybody is making good progress now. You managed to identify some processes that need further adjustment to work correctly. With this feedback, you’re paving the way for the other departments.
The taskforce is grateful for the feedback from your team and incorporates some improvement suggestions into the original concept. This also results in FAQs (frequently asked questions) being made available to other departments and simplifies implementation going forward.
Processes that are still causing problems are merged into a list for future adjustments. Budgets need to be discussed for future projects as well.
Since your team has completely migrated to the cloud, the first wave is considered complete. Yussef thanks your team in person and provides a small budget to celebrate the success with a fun event. Together as a team, you discuss what to do.
Let’s say we conclude our journey by booking a VR experience, as suggested by Peter and Niklas, who are both fans of car racing. You spend the evening with your team, driving racing cars and exploring other activities in virtual worlds. Afterward, you enjoy a nice dinner in a fancy restaurant. The fun event once again gave teammates the opportunity to get to know each other better. Congratulations to all of you!
Let’s Recap!
Communicate about the progress of the change project to the whole company.
Solicit feedback on the project and its implementation to make any necessary adjustments or continuous improvements.
Celebrate successes and demonstrate the benefits of change to gain commitment for future changes.
Take Your New Skills Into the Real World
Congratulations on finishing the course! Now you know what change is, what it takes to implement it and how to lead your team through it. Don't forget to finish the last quiz before you go!
