Last updated on 12/9/20
Use positive communication and good relationship posture
- Use positive communication
- Foster a healthy group dynamic
Based on two scenes which take place in a team setting, you must identify bad practices and propose alternative ones.
Maxime sent his weekly report to Florian, his boss. But Florian didn't reply to Maxime's email, so he plucks up the courage to go see Florian.
Maxime (a little anxious): Florian, I sent you the weekly report. Did you have time to look at it?
Florian (laughing): Your report? Well, I didn't really understand everything!
Florian rushes off. Maxime is left confused.
What are the bad communication habits here?Careful, there are several correct answers.
The ironic laughter.
Florian's reply is too informal.
Florian doesn't really listen.
Which of these two alternative dialogues implements good communication practices?
Maxime: Florian, I sent you the weekly report. Did you have a chance to look at it?
Florian: Yes, and I thought it was really good. It is really clear. Thank you so much!
Maxime: Florian, I sent you the weekly report. Did you get a look at it?
Florian: Oh yes, thank you, I wanted to talk to you about it. Do you have 10 minutes early afternoon for feedback?
Maxime: Yes of course, thank you!
How can Florian provide critical feedback?
Via email, so nothing is left out, and by starting with the positive feedback.
Face-to-face, justifying your feedback in person.