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Got it!Last updated on 8/28/24
Use Positive Communication and a Good Relationship Mindset
Evaluated skills
- Use positive communication
- Foster a healthy group dynamic
Description
Based on two scenes which take place in a team setting, in this quiz, you’ll identify bad practices and propose alternative ones.
Question 1
Scene 1
Maxime sent his weekly report to Florian, his boss. But Florian didn't reply to Maxime's email, so he musters up the courage to go see Florian.
Maxime (a little anxious): Florian, I sent you the weekly report. Did you have a chance to look at it?
Florian (laughing): Your report? Well, I didn't really understand it!
Florian rushes off. Maxime is left confused.
What are the bad communication habits here?
Careful, there are several correct answers.The ironic laughter.
Florian's reply is too informal.
Florian doesn't really listen.
Question 2
Which of these two alternative dialogues is the best example of good communication practices?
Maxime: Florian, I sent you the weekly report. Did you have a chance to look at it?
Florian: Yes, and I thought it was really good. It's really clear. Thank you so much!
Maxime: Florian, I sent you the weekly report. Did have a chance to look at it?
Florian: Oh yes, thank you, I wanted to talk to you about it. Do you have 10 minutes this afternoon for feedback?
Maxime: Yes, of course, thank you!
Question 3
How should Florian provide critical feedback?
Via email, so nothing is left out, and by starting with positive feedback.
Face-to-face, justifying your feedback in person.
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