• 8 hours
  • Medium

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Last updated on 12/9/20

Use positive communication and good relationship posture

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Evaluated skills

  • Use positive communication
  • Foster a healthy group dynamic


Based on two scenes which take place in a team setting, you must identify bad practices and propose alternative ones.

  • Question 1

    Scene 1

    Maxime sent his weekly report to Florian, his boss. But Florian didn't reply to Maxime's email, so he plucks up the courage to go see Florian.

    Maxime (a little anxious): Florian, I sent you the weekly report. Did you have time to look at it?

    Florian (laughing): Your report? Well, I didn't really understand everything!

    Florian rushes off. Maxime is left confused.


    What are the bad communication habits here?

    Careful, there are several correct answers.
    • The ironic laughter.


    • Florian's reply is too informal.

    • Florian doesn't really listen.

  • Question 2

    Which of these two alternative dialogues implements good communication practices?

    • Maxime: Florian, I sent you the weekly report. Did you have a chance to look at it?

      Florian: Yes, and I thought it was really good. It is really clear. Thank you so much!

    • Maxime: Florian, I sent you the weekly report. Did you get a look at it?

      Florian: Oh yes, thank you, I wanted to talk to you about it. Do you have 10 minutes early afternoon for feedback?

      Maxime: Yes of course, thank you!

  • Question 3

    How can Florian provide critical feedback?

    • Via email, so nothing is left out, and by starting with the positive feedback.

    • Face-to-face, justifying your feedback in person.