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Business
Optimize Customer Complaint Management
In this course, you’ll explore the full complaint-handling process, learn how to adopt the right mindset when dealing with unhappy customers, and manage a complaint smootEasy
6 hours
Interested in this free-access course?
A customer calls you, furious. Their product has arrived damaged, and they demand an immediate solution. Their frustration mounts, and accusations fly... How can you stay calm and turn this delicate situation into a positive experience for the customer? That's the goal of the course "Optimize Customer Complaint Management." Thanks to this course, you will:
Learn how to handle every complaint with confidence and professionalism by taking this course now.
Learning outcomes
- Prendre en main le traitement d’une réclamation
Requirements
To get the most out of this course, you should already have the following skills:
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Understand the basics of the sales profession
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Know how to optimize customer data management using a CRM
You can take the following courses to build these skills:
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Discover the omnichannel Sales Role
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Optimize Customer Data Management With a CRM
Table of contents
- Part 1
Get Started With Complaint Handling
Contributors
Instructors
Jérémie Borrotzu
AT
