Hello everyone and welcome to this course, which will explain all you need to know about the IT technician profession.
What Is an IT Technician?
An IT technician ensures that IT equipment is functioning correctly and provides solutions to users in the event of defects or problems.
There are several different job titles used across the IT technician profession:
Network and systems technician
Support technician
Help desk operator
Help desk technician
Network and telecoms technician
IT maintenance technician
IT support technician
IT operations technician
IT support and maintenance manager
Here’s an example of an IT technician’s typical day:
You arrive at the office. There are some new hires to the organization! You start by issuing them computer hardware, which you will have previously configured. You installed the necessary software to ensure they can access all their essential tools.
Once finished, you log on to the application that stores user queries and requests, prioritizing them based on urgency and importance.
You find out that the printers aren't working and need to deal with it. After analyzing the problem, you identify a solution. Your aim is to ensure that all the IT resources are functioning correctly.
A colleague comes to see you because they've forgotten their password. You unlock their account, remind them of IT security best practice, and help them choose a secure password.
Why Choose This Profession?
Are you interested in working in the IT sector?
Are you looking for a role that will allow you to combine many skills?
Do you love helping people?
Do you have empathy?
Can you stay calm in a crisis and reassure people in difficult situations?
Are you curious and willing to learn about new technology?
If so, I think you’ll like this profession!
Is This Role in Demand?
IT technician consistently appears in the top ten IT roles most in-demand by recruiters each year! (source: CIO.com).
Many organizations have embarked on a digital transformation journey by increasing their range of digital services, such as online training, calendar management, video conferencing, instant messaging, collaborative workspaces, and invoicing. As a result, they need technical experts to help them.
What Salary Can I Expect to Earn?
An IT technician can expect to earn around £25,000 gross per year (entry-level) up to £35,000 (experienced) in the U.K. and $30,000 (entry-level) up to $45,000 (experienced) in the U.S. (Sources: Total Jobs, Indeed). However, salary can vary depending on the organization’s size and the region.
Get the Most Out of This Course
Here are some simple tips to get the most out of the course. For each chapter, remember to:
Watch each video to learn about Kevin’s experience and understand why the ideas presented in each chapter are important.
Read Julie’s text to learn about these ideas in more detail using real-world examples.
Test your understanding of the key concepts by taking the quiz at the end of each part.
At the end of the course, you’ll find a glossary that you can use containing all of the technical terms you’ll encounter.
Meet Your Teachers!
Following a career as a multi-disciplinary IT technician in the public sector for a number of years, Julie Matisse decided to launch her freelance business as an IT facilities manager for individuals, micro-enterprises, and SMEs after obtaining a degree in system and network administration.
Kevin Moran is a practiced IT professional with over 10 years' experience. He has managed and mentored successful IT departments in a number of different industries and is dedicated to helping individuals make the most of their IT careers.
Are you ready to get started? We’ll see you in the next chapter! 😁
