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Respond Constructively to Feedback and Disagreement
Table of contents
Part 1
Handle Feedback Without Getting Defensive
1
Get the Most Out of This Course
2
Why Feedback Is Hard to Hear
3
The Three Triggers That Make Feedback Hard
4
Stay Steady and Receive Feedback Well
Quiz: Handle Feedback
Part 2
Give Feedback and Navigate Disagreement
1
Give Feedback with the SBI Model
2
Separate the People from the Problem
3
Find the Interests Behind the Positions
4
Two Exchanges, End to End
Quiz: Give Feedback and Navigate Disagreement
Table of contents
Part 1
Handle Feedback Without Getting Defensive
1
Get the Most Out of This Course
2
Why Feedback Is Hard to Hear
3
The Three Triggers That Make Feedback Hard
4
Stay Steady and Receive Feedback Well
Quiz: Handle Feedback
Part 2
Give Feedback and Navigate Disagreement
1
Give Feedback with the SBI Model
2
Separate the People from the Problem
3
Find the Interests Behind the Positions
4
Two Exchanges, End to End
Quiz: Give Feedback and Navigate Disagreement
Handle Feedback
Question 1
Question 2