Welcome to this course on conflict resolution!
Grasp the potential of conflict resolution in the workplace
The following few statistics speak for themselves.
85% of employees are exposed to conflicts at work, and devote roughly two hours per week dealing with them.
50% of organizational conflicts end with a resignation, followed by the cost of recruiting a new employee.
A manager spends an average of 25% of his or her time dealing with conflicts in their team, and between departments.
Sources: The Dana Measure of Financial Cost of Organizational Conflict - 2001, OPP Research Report / Chartered Institute of Personnel and Development - 2008.
Studies also show that conflict:
Demotivates
Increases individualism
Lowers performance
Weakens corporate culture
Increases the risk of harassment
To sum up, conflict is costly in terms of time, money, and energy. So stick around and learn how you can avoid all of these negative consequences of conflict!
Get familiar with the course resources
The course is made up of three parts, each of which is split into multiple chapters. Each chapter contains:
A short video.
A text that recaps the video and goes deeper into detail.
In terms of assessments, there are three in this course, one per part:
Part 1 and 2 end with a quiz.
Part 3 ends with an activity.
So if you’re ready, on with the first chapter about early warning signs!
