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Soft skills

Resolve Conflicts at Work

Co-workers don't always get along, and it can affect their work. In this course, you’ll learn conflict resolution strategies to help resolve issues or avoid conflict altogether.
Easy
8 hours
Interested in this free-access course?

Do you want to learn how to anticipate and deal with the conflicts at work? Are you tired of the tension and wondering how to make a change? Have you already resolved disputes but are unsure how to make the solutions last?

Perhaps you are a project manager or team leader whose team is not working to its full potential because of daily friction. You may work in HR and have noticed that conflict can impact your company and employees.

My name is Christine, and I will be your guide through this course I designed based on my professional experience in both management. It is also meant as an opportunity for personal reflection, which should help you to better understand yourself!

Conflict resolution can be tough, but you will learn some effective techniques and understand that well-being and being effective are possible with practice!

Learning outcomes

  • Analyze an emerging conflict
  • Develop the soft skills needed to resolve conflicts
  • Apply conflict resolution techniques
  • Prevent conflict by promoting cooperation and well-being

Contributors

Instructor

Christine Ravat-Farenc

Professeure et multi-entrepreneure - Teacher and entrepreneur

Created by

Last updated: 1/23/2025
License

Soft skills

Resolve Conflicts at Work

Easy
8 hours
Free-access course