Privacy Policy

OpenClassrooms is committed to a continuous process of compliance with the General Data Protection Regulation of April 27, 2016, to ensure that our users' data is collected and used transparently, confidentially, and securely.

Our Privacy Policy describes how OpenClassrooms processes the personal data of visitors and users (hereinafter referred to as "Users") while they navigate our website www.openclassrooms.com (hereinafter referred to as the "Site"). The Privacy Policy is an integral part of the General Terms of Use of the Site.

We always pay close attention to the data of our Users. We may modify, supplement, or update the Privacy Policy periodically. We may also make necessary changes to comply with changes in applicable laws and regulations. Whenever possible, we will notify you of any significant changes. However, we encourage you to regularly review the latest version available on our Site.

In the context of processing personal data, we collect and process the following data:

We collect the information you provide to us, including when:

• You browse our Site and applications
• You create, modify, and access your personal or professional account
• You fill out a contact form
• You fill out an application form for our training offers
• You contact our Customer Service

As part of its mission and its desire to provide accessible training for all, OpenClassrooms may collect data from minors over 15 years of age when they access our Site for information purposes. Our Site does not intend to register, collect, or store information about anyone under 15 years of age. If you have given your consent while being a minor, the personal data concerning you has been collected. You can exercise your right to be forgotten if you no longer wish for your data to be in our databases.

• Management of User accounts (free Users, Students, Mentors, Coaches, Jury Members, etc.)
• Management of applications for full-time or work-study training
• Management of training contracts (Funding bodies, funded Students, self-funded Students)
• Management of financial aid for Students
• Billing management (self-funded Students, funding bodies, Mentors, Coaches, Service Providers)
• Administrative management of Students (student file, jury registration file, project validation file, arrangements for Students with RQTH status)
• Management of the relationship with funding bodies (needs qualification, training presentations, quote issuance, and documentation signing)
• Management of Platform educational content for Students (videoconferencing, recorded pedagogical sessions, workshops)
• Management of Mentors and Coaches (recruitment, contracting, monitoring, and connecting them with the Student)
• Management of relationships between OpenClassrooms and Users with an account, including:
• Creating a personal or professional account
• Using the Site and its services
• Providing communication channels (phone calls, emails, chatbot, social networks, candidate portals, forum)
• Tracking interactions with Users to centralize and organize information about client relations

• Management of project validations and certificates
• Management and issuance of diplomas
• Management of requests for exercising rights of individuals, if applicable, management of data breaches
• Transmission of data to the Caisse des Dépôts et Consignations for professional certifications obtained as part of the personal training account
• Management of RNCP titles for all trainings (registration, issuance, and renewal of RNCP certification for OpenClassrooms training)
• Management of funding requests for Students with RQTH status
• Management of defenses (organization of jury sessions, connecting with partner juries, and rendering their decisions)
• Tracking employment rates (collecting data from former Students to evaluate their employment rates and for renewing professional certifications with France Compétences, the organization responsible for evaluating and registering professional certifications in the RNCP)

• Management of communications and events for Users (sending newsletters for marketing purposes such as promoting training and courses, personalized messages, etc.), Students (webinars, news, etc.), and conducting surveys (including motivation and satisfaction surveys)
• Management of image and voice rights
• Management of User consent for cookies
• Management of declarations from Students regarding their special status (RQTH and others)
• Management of the automated application process for Students with available job offers in the Employment section

• Assisting Students in finding an apprenticeship, internship, or job
• Client relationship management (information requests and complaints)
• Commercial prospecting for professionals
• Analysis of User behavior and trend identification (logging connections, click analysis, analyzing information contained in cookies)
• Litigation and dispute management
• OpenClassrooms campaigns to acquire new users
• Pedagogical tracking of Students (absences, illnesses, course participation, if applicable, disciplinary board supervision)
• Providing a collaborative and knowledge-sharing tool for former and current Students

A "cookie" is a text file stored on your computer or phone when visiting our Site. This file is automatically sent back on subsequent contacts. We use cookies on our Site to optimize and personalize our services by remembering your preferences, subject to your consent. The collected data includes:

• IP address
• Navigation and interaction data on our Platform
• Device characteristics
• Device identifier
• Probabilistic identifiers
• Identifiers derived from authentication
• Data provided by the User (collection of your consent...)
• Non-precise location data
• User profiles
• Privacy choices

We ensure that partner companies agree to process the information collected on our Platform exclusively for our needs and per our instructions, in compliance with European regulations, and commit to implementing technical and organizational measures to ensure the security and confidentiality of your personal data.

You can modify, refuse, or set your cookies by going to the cookie section located in the footer of the Site.

The personal data collected on our Site is intended for OpenClassrooms' use and may be transmitted to subcontracting companies that OpenClassrooms may use in the course of providing its services. OpenClassrooms does not sell or rent your personal data to third parties for marketing purposes under any circumstances. We also work closely with third-party companies that may have access to your personal data, particularly:

• When you expressly request it (for example, when using authentication methods provided by social networks, allowing you to integrate into your OpenClassrooms profile information from your account on their Site);
• When we use search engine providers and analytical solutions to improve and optimize our Site;
• When we are legally required to do so, or if we believe in good faith that it is necessary to (i) respond to any claim against OpenClassrooms, (ii) comply with any judicial request, (iii) enforce any contract with our members, such as the General Terms of Use and this Privacy Policy, (iv) in case of emergency involving public health or physical integrity, (v) conduct investigations and inquiries, or (vi) ensure the rights, property, and safety of OpenClassrooms, its members, and more generally, any third party;
• If OpenClassrooms or all or part of its assets are acquired by a third party, the data in our possession will, where appropriate, be transferred to the new owner. We may aggregate data about you and send or receive it from our business partners, including all or part of your personal data and information collected through cookies. These aggregated data will only be used for the purposes described above. Upon request, we can provide you with a list of countries where we store your data and those where they occasionally transit by contacting us at data-protection@openclassrooms.com. Your data is hosted within the European Union, and we ensure that their transfer to countries outside the European Union, such as the United States and the United Kingdom, is done exceptionally. We have concluded specific contracts and standard contractual clauses established by the European Commission with the American entities to which we transfer your data to frame and secure the transfer of your data to these providers. We may use the services of American companies to whom we outsource your data to respond to your requests, provide online payment tools, provide commercial and advertising services, or email and SMS services.

ISO 27001 certified, OpenClassrooms applies recognized technological and organizational security measures to ensure that the personal data collected is neither lost, misappropriated, accessed, modified, nor disclosed by unauthorized third parties unless the communication of these data is imposed by current regulations, notably at the request of a judicial authority, police, gendarmerie, or any other authority authorized by law. The security of personal data also depends on the Users. Users agree to (i) keep their login and password confidential, (ii) not share their account, and (iii) notify OpenClassrooms of any unauthorized use of said account as soon as they become aware of it

To allow Users to recover their account in case of forgotten password after a prolonged period without logging into the Site, your email is retained for security purposes. However, it is possible to delete it by modifying your profile information in the "My Account" section of the Site.

We retain your data only for the time necessary for the pursued purposes in accordance with legal requirements, including:

When you use social networks and OpenClassrooms services or applications related to social networks, this may result in data collection and exchange between social networks and OpenClassrooms. We are not responsible for the use of your data by social networks for their own purposes. You can configure and control access and confidentiality of your data directly on social networks.

According to the applicable regulations, Users of our Site have the following rights:

• The right to access data that OpenClassrooms holds about them;
• The right to obtain from OpenClassrooms the correction of inaccurate or incomplete personal data concerning them;
• The right to obtain from OpenClassrooms the deletion of personal data concerning them:
  • when they are no longer necessary for the purposes for which they were collected or processed;
  • when the User concerned withdraws their consent for processing based on consent or opposes processing.
• The right to obtain from OpenClassrooms the limitation of processing in case of contestation of the accuracy of personal data. When OpenClassrooms no longer needs personal data for processing purposes, but they are still necessary for the User concerned for the establishment, exercise, or defense of their legal rights;
• The right to data portability for data provided by Users when these data are subject to automated processing based on their consent or a contract;
• The right to object at any time for reasons related to the particular situation of Users to the processing of personal data whose legal basis for processing is legitimate interest;
• The right to define specific directives regarding the conservation, deletion, and communication of Users' data after their death with OpenClassrooms services according to the modalities defined below. These specific directives only concern processing carried out by OpenClassrooms and are limited to this scope.

If you wish to exercise your rights, you can send an email to data-protection@openclassrooms.com or send a letter to the following address: OpenClassrooms - Data Protection Officer - 2 Cour de L'Île Louviers 75004 Paris France. Finally, OpenClassrooms Users can file a complaint with the supervisory authorities, particularly the CNIL. Your requests will be processed within one month or three months depending on the situation encountered. In case of reasonable doubt about your identity, we may request additional information necessary to confirm your identity.

If you have any questions or complaints or if you want to provide OpenClassrooms with recommendations or comments to improve our Privacy Policy, you can send an email to data-protection@openclassrooms.com or send a letter to the following address: OpenClassrooms - Data Protection Officer - 2 Cour de L'Île Louviers 75004 Paris France.

This Addendum for United States Residents ("Addendum") supplements the information contained in the Privacy Policy available at https://openclassrooms.com/en/policies/privacy-policy and applies solely to visitors and users, who reside in the United States ("consumers" or "you"), particularly in states that have enacted comprehensive privacy legislation, including but not limited to California, Virginia, Colorado, Connecticut, and Utah. We adopt this notice to comply with applicable US state privacy laws. Any terms defined in such laws have the same meaning when used in this Addendum.

This Addendum uses certain terms that have the meanings given to them in the applicable US state privacy laws. For the purpose of this Addendum:

• "Personal Information" means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household. It does not include publicly available information from government records, de-identified or aggregated consumer information, or information excluded from the scope of applicable privacy laws.
• "Sensitive Personal Information" is a subset of Personal Information that includes data revealing racial or ethnic origin, religious beliefs, mental or physical health condition or diagnosis, sex life or sexual orientation, or citizenship or immigration status; the processing of biometric or genetic data for identification purposes; precise geolocation data; and the contents of a consumer's mail, email, and text messages unless we are the intended recipient of the communication. In some jurisdictions, it may also include account log-in information in combination with a password or other credentials allowing access to the account.
• "Sale," "Sell," "Sharing," and "Targeted Advertising" have the meanings ascribed to them under applicable state laws.
• "Sale" or "Sell" generally means the selling, renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating a consumer's Personal Information to a third party for monetary or other valuable consideration.
• "Sharing" generally refers to disclosing Personal Information to a third party for cross-context behavioral advertising, whether or not for monetary or other valuable consideration.
• "Targeted Advertising" means displaying advertisements to a consumer where the advertisement is selected based on Personal Information obtained from the consumer's activities over time and across nonaffiliated websites or online applications to predict the consumer's preferences or interests.

We collect Personal Information that you provide to us, that we collect automatically when you use our Services, and that we may receive from third parties. The specific Personal Information we collect about consumers, the sources from which it is collected, the business purposes for which it is collected, and the categories of third parties to whom it is disclosed are detailed in the table below.

Depending on your state of residence, you may have the following rights with respect to your Personal Information.

• The Right to Know and Access: You have the right to request that we disclose certain information to you about our collection and use of your Personal Information over the past 12 months.
• The Right to Delete: You have the right to request that we delete any of your Personal Information that we collected from you and retained, subject to certain exceptions.
• The Right to Correct: You have the right to request that we correct inaccurate Personal Information that we maintain about you.
• The Right to Data Portability: You have the right to request a copy of your Personal Information in a portable and, to the extent technically feasible, readily usable format.
• The Right to Opt-Out of Sale or Sharing/Targeted Advertising: You have the right to direct us not to Sell your Personal Information or Share your Personal Information for cross-context behavioral advertising (also known as Targeted Advertising).
• The Right to Limit Use and Disclosure of Sensitive Personal Information (for California Residents): You have the right to direct us to limit our use and disclosure of your Sensitive Personal Information to that which is necessary to perform the services or provide the goods reasonably expected.
• The Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.

To exercise the rights described above, please submit a verifiable consumer request to us by either:

• Emailing us at data-protection@openclassrooms.com
• Filing a request here

Only you, or a person legally authorized to act on your behalf, may make a verifiable consumer request related to your Personal Information.

Verification process: For requests to access, correct, or delete your Personal Information, we must verify your identity to a reasonable degree of certainty. We will do so by asking you to provide identifying information that matches the information we have on file for you. We will not use this information for any other purpose. We cannot respond to your request or provide you with Personal Information if we cannot verify your identity or authority to make the request and confirm the Personal Information relates to you.

Opt-out requests: You do not need to provide verification to make a request to opt-out of the sale or sharing of your Personal Information.

You have the right to direct us not to sell or share your Personal Information, by opting-out for Advertising Cookies directly on the Consent Management Platform available by clicking on “Cookies” on the footer of any page.

Our Services are dedicated to people over the age of 16, according to our Terms of Use.

Our Services are not directed to children under the age of 13, and we do not knowingly collect Personal Information from children under 13 without complying with the Children's Online Privacy Protection Act (COPPA). If we learn that we have collected Personal Information from a child under 13 without verifiable parental consent, we will delete that information.

We have implemented and maintain reasonable administrative, technical, and physical security measures to protect the confidentiality, integrity, and security of your Personal Information, appropriate to the nature of the information we process.

We retain your Personal Information for as long as is reasonably necessary to fulfill the purposes for which it was collected, to provide our Services, to comply with our legal obligations, to resolve disputes, and to enforce our agreements.

We reserve the right to amend this Addendum at our discretion and at any time. When we make changes to this Addendum, we will post the updated notice on our website and update the "Last Updated" date.

If you have any questions or comments about this Addendum, the ways in which OpenClassrooms collects and uses your information described herein and in the Privacy Policy, your choices and rights regarding such use, or wish to exercise your rights under US state law, please do not hesitate to contact us at:

Email: data-protection@openclassrooms.com

Address: OpenClassrooms - Data Protection Officer - 1411 Broadway, 16th Floor, New York, NY 10018