Terms of use

Welcome to the Terms of Use of OpenClassrooms' website!

This document aims to detail how our Platform operates, particularly regarding the following points:

• The creation/deletion of an Account,
• Intellectual property,
• The use of artificial intelligence tools.

This will help you understand the relationship between "you," the user of the Platform, and "us," OpenClassrooms, a simplified joint-stock company, along with our two subsidiaries, OpenClassrooms Inc. and OpenClassrooms Limited. We provide this Platform so that you can access our Courses and Programs.

Before browsing, you acknowledge that you have read and accepted, via the checkbox, the entirety of the Terms of Use and our Privacy Policy.

Furthermore, we may modify our Terms of Use at any time to adapt to changes on the Platform (introduction of new features, removal or modification of existing features, etc.). If you continue to browse after these changes, it means that you unreservedly accept the updates. The applicable Terms of Use will be those in effect at the time of your use of the Platform. Feel free to check this document regularly to stay informed of these modifications.

Please note that if you do not agree with the entire content of the Terms of Use, either at the time of your registration or when updates occur, you will not be able to use our Platform and services.

We make every effort to ensure the accuracy of the information published on our Platform. However, some elements may be incorrect or outdated. Do not hesitate to contact our teams if you have any doubts or questions.

Using our Platform is free and requires no purchase.

You can browse our Platform even if you have not created an Account. In this case, you are considered a visitor.

As a visitor, you can access the Platform, but you will not be able to take advantage of all its features. For example, certain access, such as our Courses, will not be available to you.

If you want to access our Courses and/or Programs, as well as certain features, you must create an Account, as described below.

Once your Account is created, you will be able to access your profile page and enter your information. Please be careful, as some information is mandatory while others are optional.

You can access all available Courses and quizzes on our Platform for free. However, obtaining a certificate of completion requires payment unless you have followed a Program. In that case, the certificate is included in the training cost.

As mentioned, accessing certain features of our Platform requires an Account.

To register, you must meet several conditions:

• You must be at least 16 years old.
• You must have read and accepted the Terms of Use and the Privacy Policy.
• If you are between 16 and 18 years old, or if you are under legal protection (such as guardianship, curatorship, or judicial protection), your legal guardians or your legal representative must also read and accept all related documents.

You can create an Account in two ways:

Regardless of the option you choose, you will receive an email with a temporary password, which we encourage you to change upon your first login to our Platform.

• Provide true, accurate, and complete personal information and update it whenever necessary until your Account is deleted. OpenClassrooms will not be responsible for any errors, omissions, or inaccuracies in the information you provide, nor for any harm that may result from it to others.
• Own only one account, meaning you must not create or use multiple accounts under your identity or that of a third party. You also cannot allow third parties to use your Account or transfer it to another person or entity.
• Keep your username and password confidential. Never share them with anyone else. Your username and password are strictly personal and confidential.
• Comply with applicable laws.

The information you provide during registration can be corrected during the sign-up process by returning to previous screens and modifying incorrect details. Afterward, you can access, modify, and/or delete your information at any time from your Account settings.

If you have lost your password, it is easy to reset it!

Go to the Platform and follow the procedure by clicking the “Forgot password” link.

If you believe that someone else has used your username or password, notify us immediately by sending an email using the address linked to your Account via our support form.

If you created an Account but did not follow a Program, you can delete it yourself by following these steps:

1. Log into your Account.

1. Click "My Settings" in the dropdown menu at the top right of the Platform (on your avatar or initials).

1. Scroll down to “Go to your settings to edit your forum, payment, and preference information.”

1. Navigate to the "Settings" tab.

1. Click "I want to delete my account" at the bottom of the page.

1. Confirm the deletion of your Account.

The termination will take effect within thirty (30) business days from the receipt of your deletion request by OpenClassrooms.

If you created an Account and followed one or more Programs, you can request the deletion of your Account via our support form.

However, we are required to retain some of your data for the necessary period to fulfill legal obligations, as stated in our Privacy Policy. In such cases, the data will be archived using high-security processes with access limited to a restricted number of people.

Feel free to review our Privacy Policy. If you have any questions or concerns, you can also contact our support team via our support form.

We are committed to doing everything possible to ensure the proper functioning of the Platform.

However, access may be interrupted due to:

• Maintenance and emergencies.
• Updates (technical improvements, feature upgrades, etc.).

These interruptions are necessary to ensure the longevity and performance of our Platform.

Despite our efforts, the Platform may experience malfunctions. In such cases, we will do our best to resolve the issue as soon as possible. However, we cannot be held responsible for these interruptions, regardless of their cause, duration, or frequency. You will not be entitled to any compensation or reimbursement.

Additionally, if you misuse the Platform, you acknowledge that certain data or materials (e.g., files, configurations) may be lost, altered, or exposed.

This breach may concern compliance with our Terms of Use, the Code of Conduct, or any other document that applies to you.

If you do not put an end to the breach as soon as possible or if you cannot correct it, please note that we may temporarily or permanently suspend your account, depending on the severity.

We hold all rights, including intellectual property rights, or we have obtained the necessary authorizations from third parties on the technical, graphic, textual, or other elements, whether visible or not, on our Platform, as well as on the elements associated with the services we provide you. For example, this may include texts, graphics, software, multimedia files, photographs, images, videos, sounds, plans, graphic charters, technologies, source codes, names, trademarks, logos, visuals, databases, etc. (hereinafter referred to as "Elements").

Therefore, if you have not obtained our prior written consent, you may not:

• Make the Elements available, whether free of charge or for a fee, to third parties, either partially or fully, without the prior written consent of OpenClassrooms or the legitimate rights holder.
• Develop, maintain, or use software, devices, scripts, robots, or any other means or processes (including indexing robots, browser extensions and add-ons, or any other technology) aimed at data scraping from the Platform or otherwise copying Member profiles and other data from the Platform, whether directly or indirectly.
• Harm the image of visitors, Members, OpenClassrooms, and/or its subcontractors.
• Infringe the intellectual property rights of OpenClassrooms, Members, or any third party, including copyrights, patents, trademarks, trade secrets, or any other rights such as privacy or image rights.

Finally, note that your civil and/or criminal liability may be engaged if you use the Elements without our consent.

Regarding our Courses, they are protected by one or more intellectual property rights, which we hold or co-hold when created with one of our partners.

As our mission is to make education accessible, we have chosen to license our Courses under Creative Commons. This means that we remain the owner but grant you broad permission to use them.

Unless otherwise stated, they are generally published under the CC-BY-SA license. This means that you can share and modify the content, provided that you credit us and share your changes under the same license that we have chosen.

Before using them, you must read the full content of the license associated with our Courses to verify whether your intended use is permitted under that license.

For more information on Creative Commons licenses, you can visit the website of the international organization “creativecommons.org.”

Regarding our Programs, they remain our exclusive property, and you may not use them without our written permission.

You retain the rights to the content you produce as part of your training. This may include, in particular, your projects.

However, in exchange for using our Platform, you grant us a worldwide, non-exclusive, transferable, and sub-licensable license, allowing us to copy, store, correct, adapt, and distribute all your content, including projects and any other activity you perform on the Platform or as part of your training.

This license is granted as you publish this content and ends if the content is deleted.

By uploading content, you guarantee that you hold all rights to that content (intellectual property, personality rights, privacy rights) and, more generally, that your content does not infringe upon the rights of third parties or violate any applicable laws. In case of a dispute, you may be held liable on this basis.

Our Platform may direct you to external sites via hyperlinks.

By clicking on them, you understand that you are no longer on our Platform and accept that we are not responsible for the information published on these external sites, their accuracy, or their privacy and security practices. You browse at your own risk. We also cannot be held responsible for any damage or loss caused or alleged to be caused in connection with the use of these external sites.

You can access Discussion Spaces where you can view messages posted or exchanged with other Members.

Be aware that all messages you post will be visible to all Members. Therefore, we recommend using private messaging systems if your exchange concerns only one person.

Furthermore, when you post a message, you agree to abide by the rules of the Code of Conduct described below.

Our Platform has one or more Discussion Spaces, such as the forum, based on mutual help and sharing among Members.

Everyone is invited to participate by creating an account or using external platforms like the one dedicated to the OpenClassrooms community.

Wherever you post your messages, you must comply with legal rules and basic courtesy principles.

Thus, you agree to:

1. Respect other members: Treat others as you would like to be treated. Do not use offensive, obscene, defamatory, abusive, harassing, racist, sexist, homophobic, hateful, or discriminatory language or incite terrorist acts.

1. Communicate clearly: Ensure that your messages are understandable and free of misinformation. Use appropriate language, avoid messages written entirely in capital letters, and refrain from using overly technical jargon unless necessary. Avoid abbreviations and check your spelling.

1. Maintain a friendly environment: Foster a positive atmosphere; appreciate others’ contributions and provide constructive feedback in case of disagreement. Messages that are duplicated, off-topic, or intended to incite controversy should not be posted.

1. Be honest and act with integrity: Do not attempt to deceive others by impersonating someone else or misrepresenting your identity.

1. Protect your privacy: Never share personal information about yourself or others without their written consent.

1. Avoid spam and advertisements: Do not use our Discussion Spaces for advertising, spam, or self-promotion.

1. Respect intellectual property rights: Only publish content that you own or for which you have the express permission of the author, and correctly cite your sources.

1. Contribute constructively: Help maintain the quality of content by reporting any abuse and avoiding participation in discussions that violate this Code.

We rely on you to follow these principles to maintain a safe, welcoming, collaborative, and respectful community.

You can post messages, content, or information directly without prior control on our part.

However, they may be moderated after publication if they are reported.

Our role is to ensure the proper functioning of the Discussion Spaces, which means that violations of the Code of Conduct or applicable laws may result in sanctions, ranging from a warning to permanent exclusion from the community or even from the Platform.

You can report any message or content posted in the Discussion Spaces that violates the Terms of Use or legal provisions.

To do so, you have several options:

• Use the option to report content directly via our platform dedicated to the OpenClassrooms community.
• Submit a report via our form.
• Use the form available on the Platform by clicking on the "Contact Us" tab.

Your report must include the following information for your request to be processed:

• Your identity (name, first name, email).
• The exact URL of the offending content, along with a sufficiently justified explanation of why it is illegal.
• A copy of the message you previously sent to the author requesting modification or removal of the content, or an explanation of why you were unable to contact the author.

Following a report, we may remove any content that is clearly illegal or does not comply with the Terms of Use.

We place innovation at the heart of our educational approach and our commitment to providing a superior user experience. In this spirit, we use artificial intelligence tools (“AI Tools”) to enhance the services we offer you.

These AI Tools allow us to personalize your learning journey, optimize the relevance of the training programs we recommend, and refine interactions on our Platform to make them more intuitive according to your needs. We also use these AI Tools in the creation and updating of videos integrated into our Courses and Programs.

Beyond the AI Tools mentioned above, we also provide you with AI Tools to enrich your interactions with Members or personalize your training.

As part of this, we grant you a global, revocable, non-exclusive, non-sublicensable, and non-transferable right to use them, particularly for generating content, during the duration of your paid training, in compliance with these Terms of Use, the general service conditions or contract you signed with us, OpenClassrooms’ code of ethics, and applicable laws.

You are free at any time to choose not to use these AI Tools.

Therefore, if you decide to use them, you are responsible for the data you input, ensuring that it does not violate any applicable laws or the agreements binding you to us. You declare and guarantee that you hold all necessary rights, licenses, and permissions to integrate data into these AI Tools.

Finally, you must not include personal or sensitive data in your messages or content unless you have obtained the consent of the concerned individuals. Otherwise, at a minimum, you must pseudonymize your searches.

You remain the owner of the data you enter during your search. Additionally, you are also the owner of the data and content you generate using our AI Tools.

We transfer to you all intellectual property rights, if they are eligible for protection. However, this transfer of rights does not extend to content produced by other Members or third parties.

We also draw your attention to the fact that results may not be unique, and other Members may receive similar outputs due to the nature of artificial intelligence.

When you enter data into our AI Tools, we may store the history of your messages in order to display it as history if the AI Tool allows it and we have authorized it.

In these conditions, you authorize us to use your data and outputs to improve our models and services. For more details about data privacy and security, you can refer to Microsoft's Azure documentation available on their website.

However, if your content is hosted on third-party servers, it is in no way shared with third parties or used to train their tools.

You must not use our AI Tools for illegal, harmful, unethical, or prohibited purposes under applicable law, including but not limited to the following:

• Surveillance of OpenClassrooms employees, Members, or any third party, whether in private or public spaces;
• Discriminatory or exploitative purposes that could result in harm or unfair treatment of students or third parties;
• Violating individuals' privacy rights or data protection rights;
• Violating the intellectual property rights of OpenClassrooms or a third party;
• Any attempt to misuse, circumvent, or exploit our AI Tools in a manner not authorized by the Terms of Use or any other document of OpenClassrooms and/or that is not consistent with the intended objectives.

We pay special attention to the protection of your personal data.

This is why we have written our Personal Data Protection Policy, which provides a detailed description of how we use your personal data, the reasons for doing so, and our use of cookies. Feel free to read this document for more information.

We are responsible for all content under our editorial control. For example, this includes our Courses, Programs, or information related to them.

In such cases, if our responsibility is proven, we will only be responsible for direct damages to the concerned individuals.

Indirect damages resulting from the use of the Platform, such as loss of business (revenue, income, or profit...), lost opportunities, damage to image or reputation, commercial or economic harm, are not covered.

All content created and published by you or a third party is your or their responsibility.

In this case, we act as a host for the information and content uploaded by you or these third parties on the Platform. This means we are subject to a limited liability regime, and we must remove illegal content only upon notification, as described in the reporting procedure above.

We will not be held liable for damages resulting from your actions, issues inherent to the operation of the Internet and telecommunications networks in general, regardless of their nature, actions by third parties, or cases of force majeure.

Any data loss you might experience, even if caused by OpenClassrooms, will not be compensated.

Neither you nor we will be held responsible if an event occurs outside of your or our control, which could not have been reasonably anticipated when accepting the Terms of Use, and whose effects cannot be avoided by appropriate measures.

In case of force majeure, neither you nor we will be obligated to fulfill our commitments as long as the event persists.

However, the concerned party will strive to minimize the consequences as much as possible. If the force majeure event is final, neither party will be obligated to fulfill their commitments, and we will determine together the consequences on our relationship.

The Terms of Use are governed by French law.

In case of difficulty regarding the validity, application, or interpretation of the Terms of Use, both you and we agree to seek an amicable solution within three (3) months before involving the courts.

Only the courts under the jurisdiction of the Paris Court of Appeal will be competent to handle the dispute, regardless of the place of execution or the domicile of the defendant. This jurisdiction clause also applies in cases of summary proceedings, multiple defendants, or third-party claims.

The words listed below have the following meanings in this document:

The Recruiter Space is a dedicated section of the Platform made available to anyone seeking to access candidate profiles of individuals searching for an apprenticeship job, under the conditions described below.

Access to and use of the Talent Marketplace are subject to the unconditional acceptance and compliance with all contractual documents provided by OpenClassrooms, such as the Platform's General Terms of Use and these Special Terms. Otherwise, the Recruiter will not be allowed to access the Talent Marketplace.

OpenClassrooms reserves the right to modify, at any time and without notice, the Talent Marketplace as well as the contractual documents mentioned above, especially to adapt to changes on the Platform (adding new features, removing or modifying existing ones, etc.). In case of conflict, these Special Terms shall prevail.

In addition to the terms defined in the Terms of Use, the following words shall have the meanings ascribed below:

Candidate: Refers to a natural person of legal age, or a minor (with the consent of their legal guardians), regardless of status, who wishes to be put in contact with one or more Recruiters from Companies in order to find an apprenticeship job.

Special Terms: This document, which outlines the conditions of use for theTalent Marketplace accessible to Recruiters on the Platform.

Account: Refers to the service allowing Recruiters to access the Talent Marketplace using their professional email and password.

Platform: Refers to the website accessible at “openclassrooms.com” and operated by OpenClassrooms SAS (legal notices apply).

Recruiter(s): Refers to a natural person in charge of recruitment within a Company or on behalf of such Company and who is authorized to act in this capacity.

Talent Marketplace: Refers to all or part of the services and features made available to Recruiters by OpenClassrooms on the Platform.

Company: Refers to the legal entity, a professional employer in the private or public sector, established in the Territory mentioned in these Special Terms.

Territory: Refers to France (including overseas departments and territories), the United Kingdom, and the United States.

The Talent Marketplace on the Platform allows the voluntary connection of Candidates with Recruiters, enabling the latter to:

• Access OpenClassrooms' database of Candidates, which includes their resumes, email addresses, region of residence, field of job search, and desired apprenticeship start date.
• Find profiles that match their recruitment needs.

This Talent Marketplace is open to all Recruiters based in the Territory.

Access to and use of the Talent Marketplace requires the Recruiter to register on the Platform.

The Recruiter must meet the following four conditions:

1. Be a capable natural person of legal age, working within or on behalf of the Company;

1. Create an account on the Platform;

1. Accept all contractual documents provided by OpenClassrooms, including the Terms of Use and Special Terms;

1. Use the Talent Marketplace exclusively for professional purposes.

Upon registration, the Recruiter:

• Commits to providing accurate, truthful, and up-to-date information and documents, and to regularly verify such data to maintain accuracy;
• Confirms having all necessary authorizations to recruit on behalf of the Company.

The Recruiter must provide a valid email address, which OpenClassrooms will use to confirm registration to the Talent Marketplace. The Recruiter will then receive a login and password, which can be changed online. These credentials are personal and confidential. The Recruiter agrees not to share them and must immediately notify OpenClassrooms in case of loss or theft.

OpenClassrooms may temporarily or permanently suspend or delete a Recruiter's Account, notably (but not limited to) in the following cases:

• Breach of contractual documents, including the Special Terms;
• Provision of false, inaccurate, outdated, or incomplete information;
• Inactivity for at least one year from the date of registration, unless required otherwise by law.

OpenClassrooms may also deny future access to the Talent Marketplace in such cases.

If OpenClassrooms deletes the Recruiter's Account for any of these reasons, this shall not be considered harmful to the Recruiter, who expressly accepts this condition.

Such deletion does not constitute a waiver of legal or extralegal proceedings OpenClassrooms may initiate against the non-compliant Recruiter.

Each Recruiter agrees to:

• Provide accurate, complete, and up-to-date information;
• Not create a false identity or impersonate another person or create an account for someone else;
• Use Candidate data solely for professional purposes, i.e., to offer an apprenticeship job within their Company;
• Not contact Candidates for purposes other than recruitment (e.g., marketing, surveys);
• Contact only Candidates who:
  • Are located in the same country as the Recruiter;
  • Have the right to work in the country where the job offer is located;
• Perform all necessary verifications (legal, tax-related, etc.) if proceeding with recruitment;
• Delete Candidates’ resumes within six months of downloading them;
• Comply with all applicable laws in the Territory of the job offer.

In the event of a successful connection between a Recruiter and a Candidate via the Talent Marketplace, the Recruiter commits to ensuring that the Candidate pursues their training through OpenClassrooms’ programs.

Recruiters are also prohibited from:

• Circumventing security features or access controls;
• Sharing Candidate or other data with third parties, whether for free or for payment, without prior written consent from OpenClassrooms or the data owner;
• Using any tools or technologies (bots, scrapers, browser plugins, etc.) to scrape or copy data from the Talent Marketplace;
• Posting or introducing viruses, worms, or other harmful code;
• Reverse engineering or attempting to access source code of the Talent Marketplace or Platform;
• Monitoring availability, performance, or functionality of the Talent Marketplace for competitive purposes;
• Harming the image of the Company, Candidates, or OpenClassrooms;
• Violating intellectual property rights of OpenClassrooms, Candidates, or third parties.

As a mission-driven and B-Corp certified company, OpenClassrooms adheres to ethical values of acting responsibly regarding employment and promoting socially and environmentally responsible policies. These values are detailed in our Ethical Code available on our website, which Recruiters must adopt. Recruiters are prohibited from taking any actions that would breach these commitments.

If OpenClassrooms suspects a violation that could harm its brand or reputation, it may delete the Recruiter’s Account without notice, in addition to pursuing legal or extralegal remedies.

OpenClassrooms commits to ensuring Platform availability 24/7, except during scheduled maintenance (typically lasting 1 to 4 hours during low traffic periods).

However, OpenClassrooms does not guarantee:

• A specific number of Candidates;
• Frequency of profile updates;
• Match between Recruiters' criteria and Candidate profiles or their availability.

Access to the Talent Marketplace on the Platform is free of charge.

OpenClassrooms disclaims responsibility in the following cases:

• No guarantee on the accuracy, completeness, or relevance of Candidate profiles;
• Removal of content, profiles, or accounts to comply with laws or regulations;
• Verification of Candidate information (legal, tax, etc.), which is the Recruiter's responsibility;
• Communications or contractual relations between Candidates and Recruiters, including disputes;
• Candidate refusal of an apprenticeship offer;
• Lack of Candidate qualifications in case of hiring.

The Recruiter agrees to maintain confidentiality of all accessed information (“Information”), which remains the exclusive property of its owner.

The Recruiter agrees to:

• Not disclose, use, transfer, translate, or adapt Information for any purpose other than the intended one;
• Implement all necessary measures to ensure the security and confidentiality of Information;
• Not register Information as intellectual property or know-how in their own name or through a third party;
• Notify OpenClassrooms immediately in case of a data leak.

This obligation starts from registration and remains in effect throughout the Account’s validity and for two (2) years following its closure.

OpenClassrooms and the Recruiter acknowledge their full awareness of their obligations under the General Data Protection Regulation 2016/679 of April 27, 2016 ("GDPR") and other applicable data protection laws, acting independently as Data Controllers.

Each party shall take all necessary measures to ensure compliance with these regulations while executing these Special Terms, in line with the privacy policy available on the Platform.

Registration and execution of obligations under these Special Terms do not imply any Data Processing by one party on behalf of the other as a Processor under the GDPR.

If, for any reason, either party must process personal data on behalf of the other, it is expressly agreed that the processing party will act as a Processor under the GDPR.

In such cases, the parties agree to sign a binding agreement defining, among other things: (i) the purpose and duration of the Processing, (ii) the nature and purpose of the Processing, (iii) the type of Personal Data, (iv) categories of Data Subjects, (v) obligations and rights of the Controller and Processor, (vi) communication methods, and (vii) applicable security measures, in compliance with Article 28-3 of the GDPR.

The interpretation and validity of these Special Terms are governed by French law.

If no amicable resolution is reached within four (4) months, any dispute regarding the formation, entry into force, interpretation, application, or termination of these Special Terms may be brought before the competent courts of Paris.